Summary
Overview
Work History
Education
Skills
Timeline
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James Chin

James Chin

Spring Hill,TN

Summary

Dynamic and versatile professional with extensive experience in operations fulfillment, venue management, product specialization, and sales. Proven ability to streamline processes, enhance customer experiences, and drive sales growth. Skilled in inventory management, event coordination, product development, and client relations. Adept at working in fast-paced environments and collaborating with diverse teams to achieve organizational goals.

Overview

6
6
years of professional experience

Work History

Ops Fulfillment - ECOM

Groove Life
11.2021 - Current
  • Managed order processing, inventory control, and shipping logistics.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Helped in development of new procedures and processes to improve work performance.

Assistant Venue Manager

Homestead Manor
10.2021 - 05.2024
  • Managed venue staff and collaborated with vendors to meet client expectations.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
  • Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
  • Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
  • Supervised events from start to finish using effective crowd control methods.

Product Specialist

Magical Joy Designs
09.2018 - 03.2023
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer retention by providing exceptional product support and addressing client concerns.
  • Collaborated with production teams to ensure product quality and timely delivery.
  • Managed inventory control, ensuring optimal levels of stock while minimizing waste and costs.
  • Managed product lifecycle stages effectively, ensuring smooth transitions between development phases.
  • Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.

Sales Associate

DSW Shoe Warehouse
08.2021 - 12.2022
  • Assisted customers in selecting and purchasing footwear, ensuring a positive shopping experience.
  • Maintained product displays to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Achieved and exceeded sales targets through effective sales techniques and product knowledge.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Home Life Academy
Jackson, TN
06.2021

Skills

  • Operational Efficiency
  • Quick to learn
  • Customer Service
  • Problem-solving skills
  • Teamwork and Collaboration
  • Retail Sales
  • Fashion trends
  • Cash Handling
  • Customer Assistance

Timeline

Ops Fulfillment - ECOM

Groove Life
11.2021 - Current

Assistant Venue Manager

Homestead Manor
10.2021 - 05.2024

Sales Associate

DSW Shoe Warehouse
08.2021 - 12.2022

Product Specialist

Magical Joy Designs
09.2018 - 03.2023

High School Diploma -

Home Life Academy

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James Chin