Open To Work
Damary Williams
Cumming
Summary
Operations Supervisor experienced in overseeing diverse transportation operations, managing teams of 20-40 drivers. Achieved operational enhancements through strategic planning, staff development, and problem-solving expertise. Focused on delivering productivity improvements and revenue growth while fostering a strong safety culture.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Ops Supervisor
Republic Services
Cumming
2024.03 - Current
- Managing 28 drivers in the commercial and industrial lines of business.
- Managed hours of service, facilitated opening launches, and led monthly safety and OSHA meetings to ensure compliance.
- Scheduled routes, performed in-cab observations, conducted one-on-one coaching, addressed customer service issues, and completed site visits.
- Investigated incidents and documented damage claims in the system for accurate record-keeping.
Route Manager
WM
Richmond
2021.12 - 2023.01
- Managed residential drivers, resolved customer service issues, and coached drivers on safety protocols to enhance service quality.
- Managed daily route scheduling and driver assignments for efficient operations.
- Coordinated communication between drivers, customers, and management to ensure service quality.
- Oversaw vehicle maintenance and inspections to maintain safety standards.
Ops Supervisor
Republic Services
Richmond
2021.03 - 2021.07
- Supervised commercial and residential operations for 9 to 28 drivers.
- Addressed customer inquiries and provided support daily.
- Conducted weekly safety observation rides with drivers.
Dispatcher / Commercial, Industrial, Residential
Republic Services
McDonough
2013.09 - 2019.03
- Routed industrial stops daily using F11 for optimized efficiency.
- Dispatching of any customer request for trash collection, scheduling cart maintenance.
- Managed incoming and outgoing calls addressing customer issues, ensuring effective communication.
- Data Entry of routes for overnight billing, DOT Logs.
- Resolved customer requests promptly when drivers could not service stops on time.
- Cross-trained in Commercial and Industrial lines of business.
Residential dispatcher
Republic Services
Atlanta
2011.09 - 2013.09
- Dispatched customer requests for trash collection and cart maintenance.
- Resolved customer requests when drivers could not service stops promptly, enhancing customer satisfaction.
- Managed incoming and outgoing calls regarding customer issues to facilitate effective communication.
- Reported daily on residential and commercial service misses to ensure timely resolution.
- Entered billing data for overnight routes into the system.
- Cross-trained in Commercial and Industrial lines of business.
Commercial dispatcher
Allied Waste/Republic Services
Fall River
2007.04 - 2011.09
- Coordinated dispatch of customer requests for refuse collection to meet service expectations.
- Resolved customer requests when drivers were unable to service stops in a timely manner.
- Managed daily incoming and outgoing calls to assist customers.
- Daily closing of routes in order to process overnight billing.
- Maintained front load commercial system to ensure operational readiness.
Education
Certification - Medical Office Administration
Gwinnett College of Business
Lilburn, GA2004-01
General - Business Administration and Management
Gwinnett College of Business
Lilburn, GA2003-01
High school or equivalent -
Hillsborough Community Adult Education
Tampa, FL1991-06
Skills
- Operations management
- Logistics management
- Operational excellence
- Budgeting
- Data analysis
- Performance monitoring
- Improving operational efficiency
- Waste management
- Inventory management
- Training and development
- Supervising experience
- Employee engagement
- Recruiting
- Conflict management
- Team leadership
- Customer relationship management
- Relationship building
- Negotiation
- Analysis skills
- Research
- Writing skills
- Route management
- Data management
- Microsoft Office
- Operational efficiency
- Microsoft Outlook
- Word
- Access
- Excel
- PowerPoint
- Computer literacy
- Mobile devices
- GPS
- Windows
- Clerical experience
- Driving
- Client management
- Transportation management systems
- Hours of service compliance
- Safety management
- Scheduling management
- Route optimization
- EPA
- Background checks
- Teamwork
- Multitasking
- Time management
- Decision making
- Administrative support
- Clear language communication
- Personnel management
- Cross-functional coordination
- Clear communication
- Staff development
- Health and safety compliance
- Data analysis skills
- Incident reporting
- Financial services
- Regulatory compliance
- Analysis skills
- Root cause analysis
- Fleet management
- Scheduling management
- Performance tracking
- Training programs
- Team collaboration
- Cross-team collaboration
- SOP management
- Teamwork
- Leadership
- Mentoring
- Effective communication
- Driving
- Logistics management
- Schedule coordination
- Production
Certification
- Driver's License
- CPR Certification
Languages
Multilingual
Additional Information - Objective
To acquire a challenging position within your company that will fully utilize my diverse communication skills, ability to organize and prioritize projects, as well as complete assignments under strict deadlines. To be given the opportunity to showcase the skills that I have learned.
Languages
Spanish
Native/ Bilingual
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteSalary Range
$85000/yr - $200000/yrTimeline
Ops Supervisor
Republic Services
2024.03 - Current
Route Manager
WM
2021.12 - 2023.01
Ops Supervisor
Republic Services
2021.03 - 2021.07
Dispatcher / Commercial, Industrial, Residential
Republic Services
2013.09 - 2019.03
Residential dispatcher
Republic Services
2011.09 - 2013.09
Commercial dispatcher
Allied Waste/Republic Services
2007.04 - 2011.09
Certification - Medical Office Administration
Gwinnett College of Business
General - Business Administration and Management
Gwinnett College of Business
High school or equivalent -
Hillsborough Community Adult Education