Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faith Lamb/Jackson

Oklahoma City,OK

Summary

Dedicated and organized Ops Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process optimization to drive operational improvements. Excel in communication, problem-solving, and adaptability, ensuring seamless operation and team synergy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Ops Supervisor

FedEx:Ground
Oklahoma City, OK
04.2023 - Current
  • Conducted regular training sessions on safety protocols, operational procedures, product knowledge., for team members across all departments.
  • Ensured compliance with local laws and regulations related to health, safety, environmental protection., as well as company policies regarding employee conduct.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Customer Service Representative

7-eleven Convenience Store
Oklahoma City, OK
05.2021 - 08.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.

Head Server

The Old Spaghetti Factory International Inc.
Oklahoma City, OK
09.2020 - 06.2021
  • Explained daily specials and made recommendations upon request.
  • Assigned duties to servers and monitored their performance.
  • Ensured that all tables were properly set up with appropriate supplies.
  • Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
  • Supervised service staff in providing quality service to customers in a timely manner.
  • Managed cash register operations including ringing up orders and processing payments accurately.

Head Server

Louies Grill & Bar
Oklahoma City, OK
08.2015 - 05.2019
  • Explained daily specials and made recommendations upon request.
  • Assigned duties to servers and monitored their performance.
  • Supervised service staff in providing quality service to customers in a timely manner.
  • Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Customer Service Manager

Ross Dress for Less
Oklahoma City, OK
05.2009 - 08.2011
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Hair License - Barbering

Anthony David Hair Academy
Oklahoma City, OK
07-2016

Associate of Arts - Photographer

OCCC
Oklahoma City, OK
05-2012

High School Diploma -

Putman City North HS
Oklahoma City, OK
05-2009

Skills

  • Customer Service
  • Operations Management
  • Staff Training and Development
  • Performance Evaluations
  • Warehouse Operations
  • Menu knowledge
  • Cash Handling
  • Professional Appearance
  • Strategic Planning

Certification

  • First Aid/CPR
  • License by the State Board of Cosmetology

Timeline

Ops Supervisor

FedEx:Ground
04.2023 - Current

Customer Service Representative

7-eleven Convenience Store
05.2021 - 08.2022

Head Server

The Old Spaghetti Factory International Inc.
09.2020 - 06.2021

Head Server

Louies Grill & Bar
08.2015 - 05.2019

Customer Service Manager

Ross Dress for Less
05.2009 - 08.2011

Hair License - Barbering

Anthony David Hair Academy

Associate of Arts - Photographer

OCCC

High School Diploma -

Putman City North HS

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Faith Lamb/Jackson