Antonio Guzman
Fitchburg,MA
Summary
Dynamic Ops Supervisor at A. Duie Pyle, Inc. with a proven track record in logistics management and staff development. Enhanced customer satisfaction and streamlined operations, driving profit growth. Skilled in data analytics and problem-solving, I effectively trained teams to exceed performance metrics while ensuring compliance with HR policies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ops Supervisor
A. Duie Pyle, Inc.
02.2019 - Current
- Monitored key performance indicators, ensuring alignment with company standards and goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
GOODRICH ACADEMY
Fitchburg, MA06-2019
Skills
- HR policies and procedures
- Customer service
- Problem-solving skills
- Sales
- Yard Jockey
- Logistics management
- Staff development
- Business analysis
Languages
Spanish
Native or Bilingual
Certification
- Leadership Development Program
- Hazmat Specialist
- CPR/ First Aid/ AED
Timeline
Ops Supervisor
A. Duie Pyle, Inc.
02.2019 - Current
High School Diploma -
GOODRICH ACADEMY