Timothy Morris
South Bend,IN
Summary
Accomplished Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and employee performance through expert training and process automation. Skilled in MS Office and team leadership, I have significantly improved workflow planning and staff motivation, leading to a noticeable increase in efficiency and retention. Giving all employees the proper tools to do their jobs successfully.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ops Supervisor
FedEx Ground
South Bend, IN
07.2023 - Current
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Provided training to other Ops Supervisors to ensure that they have the tools they need to be successful.
- Provided new hire orientations to every new hire at our facility
- Developed an ongoing package handler training program for our package handler trainers to ensure that every employee is trained the same way with consistency.
Operations Training Specialist
FedEx Ground
South Bend, IN
06.2022 - 07.2023
- Assisted in the development of career paths for employees within the operations function by identifying skill requirements and matching them with relevant training opportunities.
- Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
- Evaluated the effectiveness of ongoing training initiatives by conducting questionnaires, analyzing feedback data, and making necessary adjustments to improve program outcomes.
- Provided new hire orientations to every new hire in the facility.
- Developed and mentored our package handler trainers to become successful managers.
- Provided support and training to our managers to help give them all the tools to be successful.
Operations Manager
FedEx Ground
South Bend, IN
06.2021 - 06.2022
- Assisted in the development of career paths for employees within the operations function by identifying skill requirements and matching them with relevant training opportunities.
- Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
- Evaluated the effectiveness of ongoing training initiatives by conducting questionnaires, analyzing feedback data, and making necessary adjustments to improve program outcomes.
- Provided new hire orientations to every new hire in the facility.
- Developed and mentored our package handler trainers to become successful managers.
- Provided support and training to our managers to help give them all the tools to be successful.
Package Handler Trainer
Fedex Ground
South Bend, IN
08.2019 - 06.2021
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Landscaper
Hawkeyes Summer Care
South Bend, IN
04.2015 - 11.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Package Handler
FedEx Ground
South Bend, IN
07.2018 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Handled packages in all areas of the facility.
Cashier
AMC Showplace 16
South Bend, IN
09.2008 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Science - Criminal Justice
Indiana University South Bend
South Bend, IN05.2016
Skills
- Standard Operating Procedures
- Operational Excellence
- Scheduling Management
- Software Knowledge
- Problem-Solving
- Team Leadership
- Decision-Making
- Warehouse Operations
- Operational Efficiency
- Organizational Management
- Maintaining Compliance
- Policies and procedures implementation
- Employee Motivation
- Superb time management skills
- Customer Relationship Management
- Work flow planning
- Project Leadership
- Goal Setting
- Continuous improvements
- Staff Training
- MS Office
- Unsurpassed work ethic
- Customer Retention
- Data Analysis
Accomplishments
Package handler of the month 2019
Manager of the month 2022
Bravo Zulu Recipient 2023
Certification
First aid
Timeline
Ops Supervisor
FedEx Ground
07.2023 - Current
Operations Training Specialist
FedEx Ground
06.2022 - 07.2023
Operations Manager
FedEx Ground
06.2021 - 06.2022
Package Handler Trainer
Fedex Ground
08.2019 - 06.2021
Package Handler
FedEx Ground
07.2018 - 08.2019
Landscaper
Hawkeyes Summer Care
04.2015 - 11.2019
Cashier
AMC Showplace 16
09.2008 - 02.2012
Bachelor Of Science - Criminal Justice
Indiana University South Bend