Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Timothy Morris

South Bend,IN

Summary

Accomplished Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and employee performance through expert training and process automation. Skilled in MS Office and team leadership, I have significantly improved workflow planning and staff motivation, leading to a noticeable increase in efficiency and retention. Giving all employees the proper tools to do their jobs successfully.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Ops Supervisor

FedEx Ground
07.2023 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Provided training to other Ops Supervisors to ensure that they have the tools they need to be successful.
  • Provided new hire orientations to every new hire at our facility
  • Developed an ongoing package handler training program for our package handler trainers to ensure that every employee is trained the same way with consistency.

Operations Training Specialist

FedEx Ground
06.2022 - 07.2023
  • Assisted in the development of career paths for employees within the operations function by identifying skill requirements and matching them with relevant training opportunities.
  • Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
  • Evaluated the effectiveness of ongoing training initiatives by conducting questionnaires, analyzing feedback data, and making necessary adjustments to improve program outcomes.
  • Provided new hire orientations to every new hire in the facility.
  • Developed and mentored our package handler trainers to become successful managers.
  • Provided support and training to our managers to help give them all the tools to be successful.

Operations Manager

FedEx Ground
06.2021 - 06.2022
  • Assisted in the development of career paths for employees within the operations function by identifying skill requirements and matching them with relevant training opportunities.
  • Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
  • Evaluated the effectiveness of ongoing training initiatives by conducting questionnaires, analyzing feedback data, and making necessary adjustments to improve program outcomes.
  • Provided new hire orientations to every new hire in the facility.
  • Developed and mentored our package handler trainers to become successful managers.
  • Provided support and training to our managers to help give them all the tools to be successful.

Package Handler Trainer

Fedex Ground
08.2019 - 06.2021
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

Landscaper

Hawkeyes Summer Care
04.2015 - 11.2019
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Package Handler

FedEx Ground
07.2018 - 08.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Handled packages in all areas of the facility.

Cashier

AMC Showplace 16
09.2008 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor Of Science - Criminal Justice

Indiana University South Bend
South Bend, IN
05.2016

Skills

  • Standard Operating Procedures
  • Operational Excellence
  • Scheduling Management
  • Software Knowledge
  • Problem-Solving
  • Team Leadership
  • Decision-Making
  • Warehouse Operations
  • Operational Efficiency
  • Organizational Management
  • Maintaining Compliance
  • Policies and procedures implementation
  • Employee Motivation
  • Superb time management skills
  • Customer Relationship Management
  • Work flow planning
  • Project Leadership
  • Goal Setting
  • Continuous improvements
  • Staff Training
  • MS Office
  • Unsurpassed work ethic
  • Customer Retention
  • Data Analysis

Accomplishments

Package handler of the month 2019


Manager of the month 2022


Bravo Zulu Recipient 2023

Certification

First aid

Timeline

Ops Supervisor

FedEx Ground
07.2023 - Current

Operations Training Specialist

FedEx Ground
06.2022 - 07.2023

Operations Manager

FedEx Ground
06.2021 - 06.2022

Package Handler Trainer

Fedex Ground
08.2019 - 06.2021

Package Handler

FedEx Ground
07.2018 - 08.2019

Landscaper

Hawkeyes Summer Care
04.2015 - 11.2019

Cashier

AMC Showplace 16
09.2008 - 02.2012

Bachelor Of Science - Criminal Justice

Indiana University South Bend

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Timothy Morris