Shiziria Edwards
Atlanta,GA
Summary
Dynamic Ops Supervisor at FedEx Ground with a proven track record in staff development and compliance management. Expert in fostering employee engagement and implementing safety protocols, resulting in enhanced team performance. Skilled in training and mentoring, driving continuous improvement while maintaining high standards in warehouse operations.
Overview
4
4
years of professional experience
Work History
Ops Supervisor
FedEx Ground
Kennesaw, GA
03.2026 - Current
- Implemented safety protocols, ensuring compliance with industry regulations and best practices.
- Trained new employees on standard operating procedures and equipment usage.
- Mentored team members, fostering a culture of continuous improvement and accountability.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trainer
FedEx Ground
Kennesaw, GA
10.2025 - 03.2026
- Collaborated with management to refine training materials based on employee feedback.
- Implemented engaging training techniques that improved participant engagement and learning outcomes.
- Provided ongoing support to trainees, addressing questions and concerns effectively.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Package Handler
FedEx Ground
Olive Branch, MS
11.2021 - 08.2025
- Operated hand-held scanners to track package movement and ensure accurate deliveries.
- Sorted and categorized packages based on destination for efficient processing.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Assisted team members in loading and unloading packages to optimize workflow.
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
- Safely stored hazardous materials according to OSHA regulations and company guidelines
- Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
- Closely followed all safety protocols when handling heavy machinery or working at heights
- Maintained a clean and organized work area to promote safety and productivity
- Demonstrated flexibility by adapting quickly to changing priorities or urgent requests
- Operated pallet jacks and hand trucks to move materials within the warehouse
- Collaborated with team members to unload delivery trucks efficiently and accurately count received items
- Maintained knowledge of safety regulations and best practices for handling hazardous materials
Education
Associate of Science - Arts
Coahoma Community College
Clarksdale, MS05.2020
Skills
Staff development
Employee engagement
Team leadership
Warehouse operations
Management
Maintaining compliance
Policies and procedures implementation
Health and safety compliance
Employee motivation
Superb time management skills
Goal setting
Continuous improvements
Timeline
Ops Supervisor
FedEx Ground
03.2026 - Current
Trainer
FedEx Ground
10.2025 - 03.2026
Package Handler
FedEx Ground
11.2021 - 08.2025
Associate of Science - Arts
Coahoma Community College