Alejandro Rodriguez
Miami,FL
Summary
Proven Customer Service Cashier at Caracol Stores, adept in cash management and customer satisfaction. Excelled in resolving complaints with empathy, enhancing loyalty by fostering a positive shopping experience. Demonstrated reliability and exceptional patience under pressure, ensuring efficient dispute resolution and maintaining a professional demeanor. Skilled in both cash handling and guest services, contributing to a seamless customer journey.
Overview
3
3
years of professional experience
Work History
OPS Supervisor
Hudson Group Inc.
Miami, FL
03.2023 - Current
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
Customer Service Cashier
Caracol Stores
Matanzas Cuba
09.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Applied Science - Chemistry Teacher Education
Enrique Hart Davalos
Matanzas Cuba 04.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
OPS Supervisor
Hudson Group Inc.
03.2023 - Current
Customer Service Cashier
Caracol Stores
09.2021 - 01.2023
Bachelor Of Applied Science - Chemistry Teacher Education
Enrique Hart Davalos