Summary
Overview
Work History
Skills
Timeline
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JAMES COLLINS

Oak Lawn,IL

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.

Overview

9
9
years of professional experience

Work History

Logistics Clerk

Nexterra Wine Company
Woodridge , IL
03.2023 - Current
  • Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
  • Monitored freight costs to ensure accuracy and compliance with budget requirements.
  • Managed daily tracking of incoming and outgoing shipments using online tracking systems.
  • Assisted in loading and unloading of goods from trucks or containers at warehouse locations.
  • Logged receiving shipments into warehouse computer system with accuracy rate.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Verified accuracy of incoming shipments against invoices or packing slips.
  • Maintained and updated inventory records, including receipts and shipments of goods.

Shipping/Receiving Clerk

CJ Logistics
Oak Lawn, IL
01.2022
  • Process Bills of lading and associated shipping and receiving documents
  • Maintain door accuracy and yard report for trailer inventory
  • Coordinate moves on the yard for yard jockey
  • Maintain Inbound and Outbound schedules
  • Reconcile inbounds with packing slips and drop coordinate drop lot activity
  • Sign drivers in and out of the facility, verifying all paperwork
  • Work closely with shift management and leads to accomplish goals
  • Report errors and issues to appropriate member of leadership to ensure accuracy.

Inbound/Outbound Dock Clerk

Amazon
University Park, IL
01.2017 - 12.2021
  • Schedule incoming freights and Close appointments daily
  • Communicate with security to allow incoming delivers into the truck yard
  • Preformed Trailer Dock Release (TDR)
  • Perform observation & audits
  • Daily, weekly Non-Inventory Counts
  • Maintain all dock processes
  • Responsible for removing barriers for dock associates
  • Delivering training update to associates
  • Verifies that the product being unloaded matches the BOL and packing slip
  • Contact vendors for daily orders
  • Help Launch IGQ2 ORD4 IGQ1 Sites
  • Overseeing and executing all virtual trailer transactions
  • Responsible for ensuring that all of lines stay full of inventory to be received
  • Conduct TDR and Dock Audits
  • Review pre-shift plans sent by AM
  • Formulate shift plan and staffing within the first hour
  • Review and edit Dockmaster for Live loads and load that do not make the schedule appointment times
  • Coordinate with the receive clerk to get the live loads unloaded within the allotted time
  • Communicate with the Tom team for the execution of trailer move within the yard.

Collections Manager

Pivotal 5, LLC
Chicago, IL
05.2015
  • Lead processes for credit and collections of a fast-paced internationally distributed hand-held fitness company
  • Manage day-to-day performance management metrics of billing, collections and AR aging for 3,000 customers with varying terms including processing hundreds of thousands of invoices annually
  • Review purchase orders and sales contracts against billing requirements to validate billing data within NetSuite
  • Monitor the process of customer payments including checks, wire transfers, ACH, credit cards, and chargebacks
  • Issue credit memos that were needed for returns or short paid invoices
  • Review and respond to requests from customers and sales team in a timely manner relating to billing issues, account research, and collections matters
  • Prepare accounts and manage communications with 3rd party collection agency.

Receivables Manager

The Summit Group
Chicago, IL
  • Succeeded in accounts receivables and collections for a global sales performance improvement company, which elevates performance, accelerates revenues, and improves the professional practice and status of sales professionals
  • Accountable for the credit and collections process, including the consistent application of a credit policy, periodic reviews of existing customers, the assessment of the creditworthiness of potential customers and collection calls
  • Applied cash daily payments made via ACH, Lockbox and Credit Card
  • Contacted customers via phone and email for payments for invoices due
  • Reviewed credit lines and increased the credit up to $25,000.00 as needed
  • Updated new customer contact information once a credit application was approved.

Accounts Receivable Manager

Unisourc Worldwide
Chicago, IL
  • Managed Accounts Receivable for 1,000 client accounts in the west coast region accounting for $3,000.00 of a $4B global packaging, paper and print management, facility solutions and logistics business
  • Responsible for documentation of all collections communications
  • Identified and followed up on customer payment issues regarding terms of sales
  • Researched and resolved customer disputes and issues
  • Initiated appropriate credit action on orders that have failed the credit review
  • Requested increase in the credit line for customers who have exhibited timely payment patterns and have exceeded their established line of credit.

Skills

  • Data Entry
  • Carrier partnerships
  • Status Updates
  • Warehouse Operations
  • Supplier partnerships
  • Shipment Scheduling

Timeline

Logistics Clerk

Nexterra Wine Company
03.2023 - Current

Shipping/Receiving Clerk

CJ Logistics
01.2022

Inbound/Outbound Dock Clerk

Amazon
01.2017 - 12.2021

Collections Manager

Pivotal 5, LLC
05.2015

Receivables Manager

The Summit Group

Accounts Receivable Manager

Unisourc Worldwide

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