STEPHANIE ANGELICA ORTEGA
Aurora,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Logistics Clerk
Hearthside Foods Solutions
Geneva , IL
07.2022 - Current
- Maintained and updated inventory records, including receipts and shipments of goods.
- Monitored freight costs to ensure accuracy and compliance with budget requirements.
- Conducted regular stock checks to identify discrepancies between physical stock levels and computer-generated reports.
- Prepared detailed shipping documents such as bills of lading, invoices, manifests and labels.
- Coordinated with carriers for timely pick up and delivery of goods.
- Processed orders by entering data into the computer system accurately and promptly.
- Assisted in loading and unloading of goods from trucks or containers at warehouse locations.
- Managed daily tracking of incoming and outgoing shipments using online tracking systems.
HOLISTER CO.
Sales Floor Associates
Aurora, IL
06.2020 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2020
Skills
- Warehouse Operations
- Proficient in [Software]
- Receiving Operations
- Logistics Reporting
- Shipping and Receiving
- Status Updates
- Data Entry
- Stock Control
- Skilled in [Software]
- Relationship Building
- Goal Setting
- Data Gathering and Documentation
- Problem-Solving
- Organizational Skills
- Effective Communication
- Active Listening
- Excellent Communication
Timeline
Logistics Clerk
Hearthside Foods Solutions
07.2022 - Current
HOLISTER CO.
Sales Floor Associates
06.2020 - 06.2022
High School Diploma -
East Aurora High School
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