James Conley
Encinitas,CA
Summary
Dynamic Head Waiter at Marea Playa El Real, adept at enhancing guest satisfaction and loyalty through effective team supervision and upselling techniques. Leveraged menu memorization and problem-solving skills to boost revenue and streamline service operations, resulting in consistently positive customer feedback and repeat business.
Overview
2
2
years of professional experience
Work History
Head Waiter
Marea Playa El Real
Tecoman,Col
04.2024 - 07.2026
- Supervised dining room operations to ensure seamless service flow and guest satisfaction.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
- Collaborated with management to refine menu offerings based on customer feedback and preferences.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma -
Universidad De Colima Bachillerato#20
Tecoman,Colima07.2026
Skills
Menu memorization
Team supervision
Safe food handling
Compliance standards
Cash handling
Order accuracy
Basic accounting
POS system operation
Restaurant software
Table bussing
Effective customer upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Waiter
Marea Playa El Real
04.2024 - 07.2026
High School Diploma -
Universidad De Colima Bachillerato#20