JAMES CONWAY

Ensured adherence to high operational standards while managing daily technician team operations.

Scheduled equipment maintenance to ensure optimal performance and reliability.

• Instructed new technicians on safety protocols and operating procedures.
• Implemented process improvements to enhance team workflow and reduce downtime.
• Handled thorough preparations from grounds to racks ensuring component readiness.
• Executed strategic labeling and staging methods for whip preparation tasks.

Facilitated operation by connecting whips and glycol hoses for efficient deployment.

• . TRAINED IN COMMISSIONING AND MAINTENANCE OF FOLLOWING EQUIPMENT AND BATTERIES
• . GE UPS SYSTEMS
• . SG SERIES 10 KVA TO 500 KVA
• . LP 33 UPS SERIES
• . MEGAFLEX UPS SERIES
• . TLE UPS SERIES
• . TRUFIT PDUS UP TO 950 KVA
• . Samsung 136S cabinet + Interface, LITHIUM BATTERIES
• . ZINC 5 NICKEL- ZINC BATTERY CABINETS
• . VRLA, WET CELL, AND NICAD BATTERY MAINTENANCE
• . INSTALLATION AND MAINTENANCE OF MIDTRONICS BATTERY MONITORING SYSTEMS, AND CELL WATCH SYSTEMS
• Conducted regular inspections and preventive maintenance to optimize equipment performance
• Trained customers on proper operation, maintenance, and safety procedures for equipment
• Utilized diagnostic tools and software to identify root causes of equipment malfunctions
• Performed system upgrades, modifications, or retrofits as required by customers' specifications
• Documented all service activities including troubleshooting steps, repairs performed, and parts used
• Maintained strong relationships with customers through effective communication and exceptional service delivery

• Administered service and repair of UPS systems, battery and PDU maintenance at customer sites as part of long-term maintenance contracts.
• Serviced and Maintained Various models of UPS Systems; APC, Chloride, MGE, Mitsubishi, Power Ware.
• Traveled to designated area on short notice to support contractors by working weekends and overtime.
• Repaired defectives units using manuals and tools.
• Provided on-site services, installed new systems and escalated customer complaints.
• Repaired and calibrated systems and equipment post-installation.
• Diagnosed system failures and determined most cost-efficient solutions.
• Coordinated work with team, other departments, subcontractors and customers.
• Submitted reports to customer following field visits.
• Serviced Wet Cell and VRLA Batteries

• Utilized complex manuals to review repair procedures.
• Evaluated and repaired electrical, air handling and other systems.
• Repaired or installed wiring, boxes, antennas and other system pieces.
• Executed corrosion control and inspection duties.
• Installed and maintained navigational aids and automated weather observation systems.
• Operated ohmmeters, ammeters and time domain reflectometers.
• Replaced defective parts and corrected problems using various hand and power tools.
• Demonstrated leadership by making process improvements and training others.

• Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
• Maintained system logs or manuals to document testing or operation of equipment.
• Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
• Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
• Equipment Maintained- Radar systems- Ground to air radios- Handheld FM radios

• Repaired and Maintained secure communication systems.
• Measured, cut, spliced and installed wires and cables.
• Disassembled equipment, inspected and tested wiring to locate and repair problems.
• Tested circuits and components of telecommunications equipment to isolate sources of malfunctions.
• Designated Top Secret Security Clearance
• Read and interpreted technical drawings prior to starting tasks.