Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

James Copeland

Dallas,TX

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cloud Engineer

FORTUNE BEAST, LLC
03.2023 - 07.2024
  • Established a set of standardized IT management best practices for optimizing management of a multitenant environment with a modular set of policies and procedures, including the management of data loss prevention policies, Identity and access control, mobile devices, licensing, and billing practices
  • Leveraged Azure Bicep Infrastructure-as-Code language within the Azure DevOps framework
  • App service deployment times were reduced from ~1 hour to about 5 minutes
  • Improved IVR readability and usability within the Vonage Contact Center system which decreased the time necessary for other engineers to understand the system
  • Utilized various APIs and JavaScript programming to create internal tools and dahboard for monitoring contact center activity to a greater level of detail than was possible in the dashboards provided by the contact center
  • Integrated Microsoft Azure API Management Services with external tools to automate intaking medical information for preauthorization purposes
  • Doing this saved the preauthorization team hours of work every day
  • Simplified remote device management across separate tenants to a single pane of glass by constructing a suite of internal tools and dashboards.

Director of IT

ONESHARE HEALTH, LLC
09.2021 - 03.2023
  • Identified and reduced technical debt left by previous leadership
  • By selecting more appropriate software solutions, building some in house, switching to open-source solutions where possible, and removing unnecessary proprietary solutions, saved over $654,000/year in wasteful spending
  • Implemented RBAC across the org using dynamic group membership rules against a matrix of user properties
  • Fulfilled need for VPN by integrating AWS VPN with AzureAD as an Identity Provider
  • Mentored and trained junior team members on Office 365 and Intune administration
  • Successfully completed a development project under a restrictive timeline to integrate accurate data flow from a front end to a Salesforce CRM on a large scale.

Senior Systems Administrator

ONESHARE HEALTH, LLC
03.2020 - 09.2021
  • Improved new computer deployment time from 2-3 days to 20-30 minutes by utilizing Microsoft Intune and Autopilot
  • Was instrumental in creating deployment profiles and developing the equipment onboarding process
  • Reduced onboarding time from days to minutes. Identified, planned, and automated onboarding and offboarding staff, including handling various other kinds of transitions such as Leave of Absence and name changes, department changes, etc

Cybersecurity Access Administrator

AVENTIV TECHNOLOGIES, LLC
09.2019 - 03.2020
  • Managed a variety of procedures involving onboarding/offboarding of various user role types within multiple domains
  • Learned and utilized Microsoft Powershell to automate routine tasks within department
  • Outlined ways to streamline and expedite routine processes, which saved 2-3 hours of time each day.

IT Administrator

CREDERA CONSULTING, LLC
09.2018 - 09.2019
  • Designed and managed VLANs throughout office using Dell SonicWall N2048P switches
  • Maintained constant revolving inventory of MacOS and Windows devices, managing deployments via Jamf and Intune respectively
  • Maintained a solid security posture using Crowdstrike Falcon antivirus.

Desktop Support Specialist

BENCHMARK MORTGAGE, LLC
11.2016 - 09.2018
  • Developed soft skills in ability to establish trust and effectively solve desktop break-fix problems with maximum customer satisfaction
  • Managed inventory using Dell KACE software.

Education

Associate of Arts - General Studies

COLLIN COLLEGE
McKinney, TX
06.2014

Skills

  • Microsoft Windows Administration
  • Active Directory
  • Exchange Online
  • Powershell
  • DevOps
  • Microsoft Azure
  • Microsoft Intune
  • IAM
  • Bash
  • Dcker
  • JavaScript
  • Linux Administration
  • Mentorship
  • SQL
  • Azure Bicep
  • Azure API Management
  • DevOps principles
  • Cloud Architecture Design
  • Monitoring tools

Certification

  • MICROSOFT AZURE FUNDAMENTALS, 05/01/24
  • COMPTIA SECURITY+, 05/01/19
  • COMPTIA A+, 05/01/19

Personal Information

Title: Cloud Engineer

Timeline

Cloud Engineer

FORTUNE BEAST, LLC
03.2023 - 07.2024

Director of IT

ONESHARE HEALTH, LLC
09.2021 - 03.2023

Senior Systems Administrator

ONESHARE HEALTH, LLC
03.2020 - 09.2021

Cybersecurity Access Administrator

AVENTIV TECHNOLOGIES, LLC
09.2019 - 03.2020

IT Administrator

CREDERA CONSULTING, LLC
09.2018 - 09.2019

Desktop Support Specialist

BENCHMARK MORTGAGE, LLC
11.2016 - 09.2018

Associate of Arts - General Studies

COLLIN COLLEGE
  • MICROSOFT AZURE FUNDAMENTALS, 05/01/24
  • COMPTIA SECURITY+, 05/01/19
  • COMPTIA A+, 05/01/19

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James Copeland