James Coplin
House Springs,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
Ab Spectrum
10.2025 - 01.2026
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Monitored patient progress and documented observations in electronic health records.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
Assistant Manager
Hardee’s
11.2024 - 10.2025
- Led team to achieve operational efficiency through effective staff training and development.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented inventory management strategies, reducing waste and improving cost control measures.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Assisted in budgeting processes, analyzing financial reports to inform strategic decision-making initiatives.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
General Manager
McAlisters deli
04.2024 - 11.2024
- Directed operational strategies to enhance productivity and efficiency across all departments.
- Implemented process improvements resulting in streamlined workflows and reduced operational costs.
Pest Control Technician
Arenz Pest Management Solutions
04.2023 - 04.2024
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Machine Operator Assembler
H-J Enterprises
05.2022 - 03.2023
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Assistant Manager
Arby's
09.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Burger King
11.2020 - 08.2021
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Assistant Manager/Acting General Manager
Jack In The Box
06.2020 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Arbys
09.2018 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Manager
Kmac Taco Bell
04.2018 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Mover
TWO MEN AND A TRUCK
12.2017 - 04.2018
Shift Manager
Us Beef corporation
02.2016 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High school diploma -
Potosi high school
05.2015
Skills
- Shift Supervisor
- Inventory
- Restaurant experience
- Moving Experience
- Assistant Manager Experience
- Cash Handling
- Dependable and reliable
- Adaptable
- Communicative and articulate
- Conflict Mediation
- Time tracking
Timeline
Behavioral Health Technician
Ab Spectrum
10.2025 - 01.2026
Assistant Manager
Hardee’s
11.2024 - 10.2025
General Manager
McAlisters deli
04.2024 - 11.2024
Pest Control Technician
Arenz Pest Management Solutions
04.2023 - 04.2024
Machine Operator Assembler
H-J Enterprises
05.2022 - 03.2023
Assistant Manager
Arby's
09.2021 - 01.2022
Assistant Manager
Burger King
11.2020 - 08.2021
Assistant Manager/Acting General Manager
Jack In The Box
06.2020 - 11.2020
Assistant Manager
Arbys
09.2018 - 05.2020
Shift Manager
Kmac Taco Bell
04.2018 - 09.2018
Mover
TWO MEN AND A TRUCK
12.2017 - 04.2018
Shift Manager
Us Beef corporation
02.2016 - 07.2017
High school diploma -
Potosi high school