Melisa Mora
Columbus,OH
Summary
To increase customer satisfaction through my gained knowledge of customer service and continued knowledge hunger, to continue to solve and find solutions to improve customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Home Health Aide
Premier Home Health Care Services/ Village caregiving
01.2020 - 01.2022
- Helping patients with personal hygiene, dressing, bathing, and other daily tasks
- Performing basic health care services for patients, including checking vital signs or administering prescription medication
- Helping with general light housekeeping
- Making transportation arrangements as needed
- Working with a nurse, personal care aide, CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals
- Observing and reporting on patient's condition
- Keeping up with in-service training
Childcare Provider
Today's Child Care
11.2019 - 10.2020
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Delivered direct, supervised care to groups of children between 6 weeks and 3 years.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
SHIFT MANAGER
DONATOS
02.2015 - 06.2017
- Opened store/closed
- Prepared orders
- Answered phones/register
- Count down drawers
- Managed store
Education
certificate - CNA
Premier
Columbus, OH01.2021
DIPLOMA - MEDICAL
EVEREST INSTITUTE
01.2011
Skills
- Medical Assisting
- Cashier
- Customer Service
- Stocking
- Team Member
- Shift Supervisor
- Food Service
- Crew Member
- Supervising Experience
- Shift Management
- Fast Food
- Patient Care
Certification
- CPR Certification
- Certified Medical Assistant
Abilities
I enjoy leading a team that I know I have trained to work together and make things different. I like knowing everything there is to know about a business so I can be the best there is. To have the team I am managing grow with me as one is my goal when I become a leader., When it comes to customer service and or working with others, I have a skill to be professionally outspoken where I can solve problems and suggest solutions. I also can hold my ground while remaining calm. I tend to be a friendly face and person where I rarely encounter negativity., My goal is to obtain all knowledge about everything that attracts my attention also that I am working on or for. It helps me reach my goal of being a leader in everything I do. I like success and working hard to bring success to anything I am involved in.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home option4-day work weekPaid time offPaid sick leaveTimeline
Certified Home Health Aide
Premier Home Health Care Services/ Village caregiving
01.2020 - 01.2022
Childcare Provider
Today's Child Care
11.2019 - 10.2020
SHIFT MANAGER
DONATOS
02.2015 - 06.2017
DIPLOMA - MEDICAL
EVEREST INSTITUTE
- CPR Certification
- Certified Medical Assistant
certificate - CNA
Premier
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