James Corvino
Fort Worth,TX
Summary
I am an enthusiastic and dedicated professional with over a decade of leadership experience and a strong passion for delivering high-quality training. Throughout my career, I have consistently leveraged my strengths in communication, connection-building, and team development to inspire and elevate others. I take pride in creating meaningful learning experiences that empower frontline employees to excel in their roles. My current position has allowed me to facilitate impactful training sessions, and I am now eager to bring that same energy and influence to a new opportunity where I can continue to make a lasting difference.
Overview
12
12
years of professional experience
Work History
Corporate Customer Service Facilitator
American Airlines
Fort Worth, Texas
12.2023 - Current
- Instructional design to create engaging and effective learning experiences.
- Facilitation techniques to lead workshops, role-plays, and interactive discussions.
- Adaptability in training styles to suit different learning types and frontline roles.
- Assessment and feedback skills to evaluate learning and provide coaching.
- Knowledge of customer service principles, such as empathy, problem resolution, and active listening.
- Clear verbal communication for delivering training effectively.
Customer Service Coordinator
American Airlines
New York, NY
09.2021 - Current
- Interacting with passengers to provide high level customer service
- Staffing/Scheduling
- Team member building
- Conflict resolution
- Working with several venders to accommodate passenger’s needs
Premium Guest Service Coordinator
American Airlines
Queens, NY
05.2023 - 12.2023
- Provided guests with positive experience and professional impression.
- Managed guest check-in and check-out procedures.
- Provided details of guest amenities.
- Directed staff assignments to provide five star service to passengers.
- Working with vendors to establish a clean and hospitable work environment.
- Delegated work to staff, setting priorities and goals.
- Managed schedules of team of 100+ personnel to keep shifts properly staffed.
Manager
AtYourGate JFK
New York, NY
06.2019 - 01.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Store Manager
Steps New York
Forest Hills, NY
05.2013 - 03.2019
- Resolved customer related issues
- Led, coached and developed employees to achieve sales goals.
- Directed and coordinated for excellent services and sales activities.
Education
High School Diploma -
Christ The King RHS
New York, NY06.2005
Business Merchandising - Fashion Merchandising
Berkeley College
New York, NYSkills
- Engaging facilitation and presentation
- Virtual and in-person training delivery
- Understanding of corporate safety standards and regulations
- Peer coaching and cross-functional teamwork
- Public speaking and presentation skills
- Group facilitation and discussion leadership
- Ability to simplify complex concepts
- Empathy and emotional intelligence
Timeline
Corporate Customer Service Facilitator
American Airlines
12.2023 - Current
Premium Guest Service Coordinator
American Airlines
05.2023 - 12.2023
Customer Service Coordinator
American Airlines
09.2021 - Current
Manager
AtYourGate JFK
06.2019 - 01.2021
Store Manager
Steps New York
05.2013 - 03.2019
High School Diploma -
Christ The King RHS
Business Merchandising - Fashion Merchandising
Berkeley College