James Cottle
Clinton,North Carolina
Summary
Versatile professional with a proven track record in account management and office administration, notably at Healthcare Service Group, Inc. Excelled in fostering client relationships, while demonstrating exceptional decision-making and team leadership. Skilled in AP/AR management and crop management, achieving significant efficiency improvements and revenue growth.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Accounts Manager
Healthcare Service Group, Inc
01.2024 - Current
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Streamlined account management processes for better organization and time management.
Dispatcher/Customer Service
Bulk Aggregates
08.2022 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Dispatcher/ Office Manager
American Materials Co
10.2006 - 08.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Self Employed Farmer/Owned Turkey Houses
Butterball Farms/ Self Employeed
02.1993 - 10.2006
- Maintained and repaired various farming equipment.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
- Identified, isolated and treated diverse pests and diseases in crops and livestock.
- Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Enhanced soil quality through regular testing, targeted fertilization, and proper crop rotation practices.
Farming
Johnny Hope/Sam Hope Farming
01.1993 - 10.2006
- Exceeded team goals for crop yield by collaborating with colleagues on implementing innovative farming techniques.
- Participated in ongoing professional development opportunities to continually enhance farming skills and knowledge.
- Strengthened agricultural sector by introducing modern farming techniques and support programs for farmers.
- Ensured compliance with federal, state, and local regulations governing poultry farming operations at all times.
- Supported sustainable farming practices by properly disposing of waste materials from mushroom beds and surrounding areas.
- Managed inventory of farming supplies efficiently to prevent overstocking or shortages during critical periods.
- Participated in industry conferences and workshops to stay updated on the latest trends, technologies, and best practices in pig farming.
- Maintained detailed records of crop yields and livestock growth to inform future farming decisions.
Education
General Education/ 1 Year Completion - General Education
Sampson Community College
Clinton, NC09-1991
Skills
- Account management
- Data entry
- Office management
- Harvesting
- Decision-making
- Office administration
- Crop management
- AP and AR management
- Active listening
- Clear oral/written communication
- Cultivation
- Attention to detail
- Crop planning
- Dispatch software
- Scheduling and calendar management
- Heavy equipment operations
- Month-end reporting
- Farm equipment maintenance
- Precision farming
- Payroll and budgeting
Certification
Safety, First Aid and AED Certified
Timeline
Accounts Manager
Healthcare Service Group, Inc
01.2024 - Current
Dispatcher/Customer Service
Bulk Aggregates
08.2022 - 09.2023
Dispatcher/ Office Manager
American Materials Co
10.2006 - 08.2022
Self Employed Farmer/Owned Turkey Houses
Butterball Farms/ Self Employeed
02.1993 - 10.2006
Farming
Johnny Hope/Sam Hope Farming
01.1993 - 10.2006
Safety, First Aid and AED Certified
General Education/ 1 Year Completion - General Education
Sampson Community College
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