James Cowan
Pompano Beach,FL
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
Work History
Package Handler
Fed Ex Ground
Pompano Beach, FL
10.2025 - Current
- Sorted packages by size and destination for efficient processing.
- Loaded and unloaded trucks with packages following safety guidelines.
- Operated material handling equipment to move packages within the facility.
Customer Service Manager
NAPA
Oceanside, California
03.2021 - 03.2026
- Managed customer service team to enhance support and satisfaction.
- Developed training programs for new staff to improve service quality.
- Oversaw daily operations to ensure efficient customer service delivery.
Education
Emt P / Firefighter - Fire Science
San Diego State University
San Diego, CA 06.1999 - 06.2019
Rancho Buena Vista
Vista, CASkills
- Warehouse logistics
- Equipment operation
- Safety compliance
- Operational oversight
- Attention to detail
- Problem solving
- Adaptability under pressure
- Critical thinking
- Team leadership
Timeline
Package Handler
Fed Ex Ground
10.2025 - Current
Customer Service Manager
NAPA
03.2021 - 03.2026
Emt P / Firefighter - Fire Science
San Diego State University
06.1999 - 06.2019
Rancho Buena Vista