Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JAMES CRAIG

JAMES CRAIG

Biloxi,USA

Summary

Diligent and reliable Customer Service Specialist successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, retail, sales, marketing, and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Small Business Owner

Plush Mattress Shop
12.2015 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Online Grocery Associate

Walmart
10.2024 - 06.2025
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Driver

Waste Management
01.2012 - 01.2016
  • Followed all safety procedures and regulations when operating collection truck.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected collection truck for mechanical problems before use and reported mechanical problems to supervisor.
  • Operated lift gate and other devices properly to safely unload materials.
  • Adhered to local, state and federal regulations pertaining to refuse and recyclable collection.
  • Performed routine maintenance on collection truck and other equipment.
  • Collaborated with center operations to coordinate material drop-offs and communicate special delivery needs.

Education

No Degree - Horticulture / Leisure Studies

Iowa State University
Ames, IA
08.1994

Skills

  • Merchandise management
  • Small business management
  • Vendor relations
  • Marketing strategy development
  • Operations management
  • Business growth and retention
  • Opportunity identification
  • Team building
  • Business operations leadership
  • Customer service management
  • Strategic decision-making

Certification

  • MEDICAL CANNABIS INDUSTRY
  • Licensed - Mississippi State Department Of Health
  • Certified - Mississippi Cannabis Agent #AGNT005341

Timeline

Online Grocery Associate

Walmart
10.2024 - 06.2025

Small Business Owner

Plush Mattress Shop
12.2015 - Current

Driver

Waste Management
01.2012 - 01.2016

No Degree - Horticulture / Leisure Studies

Iowa State University