James Craven
Fresno,CA
Summary
Dynamic and results-driven professional with extensive experience at Sprouts Farmers Market Inc. Proven expertise in food safety and sanitation, complemented by strong customer service skills. Successfully streamlined operations and trained teams, consistently exceeding performance goals. Adept at problem-solving and decision-making, ensuring high-quality service and efficient order fulfillment.
Overview
13
13
years of professional experience
Work History
Senior Deli Clerk
Sprouts Farmers Market Inc, Grocery
07.2023 - Current
- Streamlined daily operations through effective scheduling and staff coordination.
- Monitored inventory levels and maintained precise records of supplies.
- Trained new team members on procedures and company policies.
- Engaged in team meetings to propose workflow improvements and project updates.
- Resolved customer inquiries promptly, ensuring a positive service experience.
- Supervised daily operations to achieve performance, quality, and service goals.
Delivery Driver
Instacart
07.2021 - 07.2023
- Ensured timely grocery deliveries by adhering to established schedules and service standards.
- Utilized Instacart's mobile app for optimized routing and real-time order tracking.
- Conducted thorough inspections of orders prior to delivery to guarantee accuracy and quality.
- Communicated order status and delivery details effectively, promoting customer satisfaction.
Order Picker
Amazon
04.2020 - 07.2022
- Organized products for shipment according to destination to ensure timely delivery.
- Trained new employees on order picking procedures and best practices.
- Adapted swiftly to fluctuations in order volume, prioritizing tasks efficiently.
- Collaborated with team members to complete orders promptly during peak periods.
- Maintained a safe working environment through proper lifting and handling techniques.
- Consistently exceeded company expectations for order fulfillment speed and accuracy.
- Demonstrated excellent verbal and written communication skills in team interactions.
Assistant Manager
Carl's Jr
02.2013 - 04.2020
- Streamlined daily operations through effective scheduling and staff coordination.
- Monitored inventory levels and maintained precise records of supplies.
- Trained new team members on procedures and company policies.
- Engaged in team meetings to propose workflow improvements and project updates.
- Resolved customer inquiries promptly, ensuring a positive service experience.
- Supervised daily operations to achieve performance, quality, and service goals.
Education
Fresno High School
Fresno, CASkills
- Food safety and sanitation
- Product presentation and merchandising
- Quality assurance
- Customer service
- Cash handling
- Team leadership
- Decision-making
- Problem-solving
- Order fulfillment
- Warehouse safety procedures
- Pallet jack operation
- Heavy lifting techniques
- Cycle counting
- Scanner operation
Timeline
Senior Deli Clerk
Sprouts Farmers Market Inc, Grocery
07.2023 - Current
Delivery Driver
Instacart
07.2021 - 07.2023
Order Picker
Amazon
04.2020 - 07.2022
Assistant Manager
Carl's Jr
02.2013 - 04.2020
Fresno High School