James Cribb
STATESBORO,Georgia
Summary
Graduated from Ogeechee Technical College in 2021 with an associates in Cyber Security. Now an IT Technician with background in networking, printer installations, software installations, and general troubleshooting either remotely or onsite. looking to assist in achieving company objectives with good communication and a supportive team through Information Technology Support.
Overview
2
2
years of professional experience
Work History
Onsite Support Technician/Help Desk Technician
SCS
12.2021 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Applied Science - Cybersecurity
Ogeechee Technical College
Statesboro, GA2021
High School Diploma -
Statesboro High School
Statesboro, GA2020
Skills
- Network Configuration
- Firewall configurations
- Linux experience
- Active directory experience
- Technical Support Triage
- Onsite Support
- Help Desk Support
- Switches and Routers
- New Installations
- Network Testing
- Microsoft Windows and Office
- CISCO Installations
Timeline
Onsite Support Technician/Help Desk Technician
SCS
12.2021 - Current
Associate of Applied Science - Cybersecurity
Ogeechee Technical College
High School Diploma -
Statesboro High School
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