James Crocker
Salem,VA
Summary
Asset protection professional with solid background in surveillance systems, investigations, data analysis, and interviewing. Strong analytical, communication, observational, and teamwork skills. Willingness to develop new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Asset Protection Specialist
Kroger
10.2010 - 04.2024
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
- Assisted in the hiring and training of new asset protection team members, ensuring a consistent level of excellence across all personnel.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
- Utilized data analysis tools to identify trends in theft activity, enabling proactive measures to be taken against potential threats.
- Wrote reports for internal and external crime, burglary, or theft.
Education
H.S. Diploma -
Meridian High School
Sanford, MIData Systems Technician - Electronics
United States Navy
Vallejo, CASkills
- Problem-solving aptitude
- Evidence preservation
- Data analysis
- Adaptability and flexibility
- CCTV systems
- Internal investigations
- Critical thinking
- Teamwork and collaboration
- Credit card & check fraud
- Interrogation and interviewing
- Shoplifter apprehension
- Surveillance techniques
- Audit conduction
- Incident documentation
Accomplishments
First Kroger asset protection specialist to achieve 500 apprehensions.
Certification
Wicklander certified.
Timeline
Asset Protection Specialist
Kroger
10.2010 - 04.2024
Wicklander certified.
H.S. Diploma -
Meridian High School
Data Systems Technician - Electronics
United States Navy
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