James Cromar
Fort Collins,CO
Summary
Self-motivated Desktop Support Coordinator that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
9
9
years of professional experience
Work History
IT Desktop Coordinator
Colorado State University
10.2024 - Current
- Connected previously isolated department comprising over 50 employees and PCs to CSU network, facilitating flawless transition and maintaining complete data integrity.
- Supervised ticketing queue for two departments, securing 4.91 out of 5 customer satisfaction rating.
- Construct and oversee functional images of PCs for end users, managing data securely throughout onboarding and offboarding processes.
- Direct student employee team, delivering training and support for level 1 ticket resolution.
Senior Systems Analyst
Meriplex Communications
08.2022 - 07.2024
- Delivered high-quality end user support in a timely, courteous, and professional manner.
- Resolved tickets with a consistent single day close rate exceeding 80%.
- Deliver guidance and assistance to coworkers to ensure rapid and precise support, minimizing phone wait times.
- Achieved top ranking in call time and talk minutes with users on a monthly basis among five team members.
- Collaborated across end user systems, domain controllers, and VMs to deliver support in Microsoft Azure, Microsoft 365, and Active Directory among various systems.
eCommerce Account Manager
SARO Lifestyle
03.2018 - 01.2020
- Created and managed balanced, correct ecommerce marketing budget and inventory counts to carry out marketing initiatives on budget while maintaining elevated customer satisfaction.
- Monitored consumer behavior, content management, and purchase weight to design effective customer acquisition and retention programs.
- Streamlined annual media planning process and media buying for digital content by improving photo management systems, resulting in over 50% decrease in creative media processing time.
eCommerce Specialist
D&S International Trading, Inc
08.2017 - 03.2018
- Oversee customer relations management encompassing order fulfillment, replacement returns, and legal review forms.
- Monitored inventory and analyzed retail trends utilizing Excel spreadsheets and QuickBooks to facilitate timely, proactive business decisions.
- Displayed digital media across online storefront auction sites and other retail websites for marketing initiatives.
Education
Network Engineering - Computer Systems and Engineering
Moorpark College
Moorpark, CA05-2022
N/A - Liberal Arts
University of Minnesota
Minneapolis, MN05-2013
Skills
- Microsoft Azure
- Active Directory
- IT Documentation
- Basic Networking
- Microsoft Office
- Sharepoint
- Mobile Device Management
- Data entry
- Scheduling and calendar management
- Multitasking and organization
- Decision-making
- Relationship building
Timeline
IT Desktop Coordinator
Colorado State University
10.2024 - Current
Senior Systems Analyst
Meriplex Communications
08.2022 - 07.2024
eCommerce Account Manager
SARO Lifestyle
03.2018 - 01.2020
eCommerce Specialist
D&S International Trading, Inc
08.2017 - 03.2018
Network Engineering - Computer Systems and Engineering
Moorpark College
N/A - Liberal Arts
University of Minnesota