Summary
Overview
Work History
Education
Skills
Timeline
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James Crotty

Manchester,NH

Summary

Dynamic professional with a strong customer service focus and proven operational improvements at Pepboys Automotive. Successfully enhanced team efficiency and customer loyalty through effective service planning and schedule coordination. Skilled in inventory management and data analysis, driving significant improvements in service quality and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Assistant Service Manager

Pepboys Automotive
07.2017 - 03.2025
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Assistant Store Manager

O'Reilly Auto Parts
09.2014 - 07.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Inventory Specialist

NAPA Auto Parts - Genuine Parts
01.2011 - 08.2014
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.

Education

High School Diploma -

Salem High School
Salem, MA
06-2002

Skills

  • Customer service focus

  • Service planning

  • Schedule coordination

  • Operational improvements

  • Sales support

Timeline

Assistant Service Manager

Pepboys Automotive
07.2017 - 03.2025

Assistant Store Manager

O'Reilly Auto Parts
09.2014 - 07.2017

Inventory Specialist

NAPA Auto Parts - Genuine Parts
01.2011 - 08.2014

High School Diploma -

Salem High School

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James Crotty