James Cudworth
Gainesville,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Field Service Operations Manager
RDO Equipment Co.
06.2022 - Current
- Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
- Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
- Improved service operations efficiency by implementing standardized processes and procedures.
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
- Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Field Service Manager
RDO Equipment Co
05.2018 - 06.2022
- Led team of up to 8 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
Field Service Manger
Wagenr Equipment Co.
04.2017 - 05.2018
- Led team of up to 15 service technicians in field activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined field operations for improved efficiency and reduced response times.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
Field Service Technician
Wagner Equipment Co.
01.2012 - 04.2017
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
Shop Technician
Wagner Equipment Co
06.2008 - 01.2012
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Measured and tested components using handheld micrometers, calipers and other tools.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
Skills
- Multitasking Abilities
- Problem-solving abilities
- Reporting and documentation
- Reliability
- Effective leader
- Staff training/development
- Team building
- Culture development
- Establishing vision
- Team scheduling
- Productivity monitoring
- Coaching and mentorship
Timeline
Field Service Operations Manager
RDO Equipment Co.
06.2022 - Current
Field Service Manager
RDO Equipment Co
05.2018 - 06.2022
Field Service Manger
Wagenr Equipment Co.
04.2017 - 05.2018
Field Service Technician
Wagner Equipment Co.
01.2012 - 04.2017
Shop Technician
Wagner Equipment Co
06.2008 - 01.2012
Similar Profiles
Brady DahlstromBrady Dahlstrom
Transactional Account Manager at RDO Equipment Co.Transactional Account Manager at RDO Equipment Co.
Jacob BaileyJacob Bailey
Rental Technician at RDO Equipment Co.Rental Technician at RDO Equipment Co.
Craig SobreroCraig Sobrero
Product Specialist at RDO Equipment Co.Product Specialist at RDO Equipment Co.