James Cumbo
Stockton,CA
Summary
Experienced automotive professional with a strong background in sales and customer service, particularly in the car industry. Skilled at building lasting relationships with customers, driving sales, and managing all aspects of getting vehicles ready for sale. I’m also experienced in delivering parts efficiently, ensuring timely and accurate deliveries while providing great customer service. Whether coordinating teams to meet goals or managing logistics, I’m committed to making sure things run smoothly and customers are satisfied.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Parts Driver (2 Years)
Byers Imports-Columbus, OH
04.2021 - 11.2023
- Parts Delivery & Route Management
Deliver automotive parts to customers and dealerships across the State of Ohio. - Inventory Management & Order Fulfillment
Maintain accurate records of parts inventory, verify orders before dispatch, and restock parts as needed. Collaborate with warehouse staff to ensure proper handling, packaging, and loading of parts. - Customer Service & Relationship Building
Provide customer service by maintaining professional communication during deliveries, addressing any issues or concerns, and fostering positive relationships with clients to support repeat business.
Assistant Manager (1 Year)
Lash Chevrolet-Johnstown, OH
03.2019 - 03.2020
- Sales & Financial Oversight
Monitor daily sales activities, track inventory, and ensure financial objectives are met. Collaborate with the sales team to review sales contracts and financing options, ensuring compliance with dealership policies and customer needs. - Customer Relations & Satisfaction
Handle escalated customer concerns and ensure high levels of customer service throughout the dealership. Foster strong customer relationships by implementing service strategies that enhance customer retention and loyalty. - Team Leadership & Performance Management
Assist in managing and motivating the sales and service teams to meet dealership targets. Provide coaching, guidance, and performance evaluations to ensure customer satisfaction and employee growth.
Lease & Repo Account Manager (12 Years)
Columbus Fair Auto Auction-Obetz, OH
04.2007 - 02.2019
- Vehicle Preparation & Process Management
Oversee the end-to-end process of preparing vehicles for auction, from conducting condition reports and grading to writing body shop estimates. Coordinate vehicle inspections, repairs, and detailing, ensuring all vehicles meet sale-ready standards. - Client Relations & Pre-Sale Coordination
Address client needs and inquiries, especially on the day before and during the auction. Ensure vehicles are properly staged, documented, and ready for sale. - Vendor & Workshop Coordination
Coordination with mechanics, body shops, and detail shops to manage the vehicle repair process. Monitor the workflow to ensure vehicles pass inspection and meet auction timelines.
Education
Bachelor of Arts - Mathematics
Mount Union College
Alliance, OHSkills
- Sales Experience
- Client Relationship Building
- Delivery & Route Management
- Inventory & Process Management
- Coordination & Workflow Management
Certification
Driver's license with a clean driving record
Timeline
Auto Parts Driver (2 Years)
Byers Imports-Columbus, OH
04.2021 - 11.2023
Assistant Manager (1 Year)
Lash Chevrolet-Johnstown, OH
03.2019 - 03.2020
Lease & Repo Account Manager (12 Years)
Columbus Fair Auto Auction-Obetz, OH
04.2007 - 02.2019
Driver's license with a clean driving record
Bachelor of Arts - Mathematics
Mount Union College
Similar Profiles
Katherine FrickKatherine Frick
Gymnastics Team Coach at Byers Gymnastics CenterGymnastics Team Coach at Byers Gymnastics Center
Rich WagnerRich Wagner
Business Development Manager at Byers Industrial ServiceBusiness Development Manager at Byers Industrial Service
Seth FarrellSeth Farrell
OSP Engineer/Drafter at Byers Engineering CompanyOSP Engineer/Drafter at Byers Engineering Company