James Cummings
Belton
Summary
Results-driven Account Manager with extensive experience in managing client accounts and coordinating project deliverables. Delivered high levels of client satisfaction and supported team objectives through strong interpersonal skills and adaptability in fast-paced environments. Focused on continuous professional development and long-term career advancement within an organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Coordinator
Staffency/Simplifi
07.2022 - Current
- Coordinated daily operations for healthcare clients and program manager, fostering strong work relationships.
- Managed client communications to ensure timely project updates and feedback.
- Coordinated cross-functional teams to streamline project workflows and enhance collaboration.
- Developed detailed project timelines, ensuring alignment with client expectations and deliverables.
HR Coordinator
Curative Inc.
05.2021 - 07.2022
- Oversaw new hire process, extending offer letters, processing I-9 and background checks, and maintaining employee files to ensure smooth onboarding. Assisted recruiting team in promoting job postings and creating job descriptions, contributing to effective talent attraction. Respond to claims submitted from employees regarding unemployment claims. Submit request to update employment records. Gained experience with ATS system and managed full onboarding life cycle. Executed talent acquisition strategies and managed social media for recruitment, enhancing candidate engagement and outreach. Exposure and experience with Greenhouse recruitment process and UKG payroll system.
- Coordinated recruitment processes, ensuring alignment with organizational goals and culture.
- Developed employee onboarding programs, enhancing new hire integration and retention rates.
- Streamlined performance management systems, improving feedback consistency across departments.
Sales and Leasing Consultant
Case & Associates
Temple, TX
07.2020 - 02.2021
- Assisted prospects with rental availability through email, phone, and chat, enhancing customer engagement. Experience with Yardi, Knock, Rent Cafe and Bluemoon. Processed rent payments, collection reports, write offs, and move in/out paperwork, ensuring seamless daily operations. Managed high volume of calls and emails, maintaining prompt communication with clients.
- Guided clients through leasing process, ensuring understanding of terms and conditions.
- Developed and maintained strong relationships with prospective tenants to drive occupancy rates.
- Conducted property tours, highlighting key features and amenities to potential renters.
Customer Service Representative
Elevations Credit Union
Broomfield, CO
12.2019 - 04.2020
- Assisted members with account maintenance and transactions over the phone, ensuring a seamless banking experience. Provided excellent customer service by resolving issues and complaints effectively, enhancing customer satisfaction. Achieved monthly referral goals for services and loans, contributing to overall business growth.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Provided support to team members by sharing knowledge of products and services.
- Assisted in training new staff on customer service protocols and operational procedures.
Customer Service Representative (Contract)
Special Needs Network
Wheat Ridge, CO
05.2019 - 11.2019
- Contacted families to assess and confirm medical supplies required for care. Processed payments and generated invoices using Quickbooks to ensure accurate billing.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support to individuals with special needs, ensuring a compassionate approach in all interactions.
- Collaborated with team members to streamline service processes and improve customer satisfaction.
Sales and Customer Service Representative
State Farm Mutual Automobile Insurance Company
Belton, TX
12.2018 - 05.2019
- Identified potential customers through outreach methods via phone, email, and marketing; provided quotes for auto and home insurance policies and bank products. Compiled a list of potential clients by requesting referrals. Assist existing customers with payments and account questions. Served as primary contact for banking inquiries; called existing customers to inform them of bank products offered through State Farm bank and shared specific details on beneficial products.
- Delivered exceptional customer service to address inquiries and resolve issues promptly.
- Utilized State Farm’s CRM system to manage client accounts effectively and track interactions.
- Developed personalized insurance solutions based on client needs and risk assessments.
Dispatcher/Customer Service Representative
Kinsey Services
Jarrell, TX
01.2018 - 09.2018
- Coordinated scheduling and dispatching of service techs to optimize job assignments based on technician availability.
- Coordinated daily logistics for service requests, ensuring timely dispatch and resource allocation.
- Monitored communication systems to relay instructions and updates to field personnel efficiently.
- Managed scheduling of technicians, optimizing routes for reduced travel time and improved service delivery.
HR Administrative Assistant
Temple College
Temple, TX
05.2017 - 01.2018
- Processed new hire paperwork and greeted office visitors to ensure smooth onboarding.
- Managed recruitment processes, including scheduling interviews and coordinating candidate communications.
- Developed and maintained employee records using HRIS software for efficient data management.
- Assisted in onboarding new hires by preparing orientation materials and facilitating training sessions.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR05-2012
Skills
- Account management
- Client onboarding
- Sales support
- Project management
- Event coordination
- Resource allocation
- Budget tracking
- Troubleshooting
- Customer service
- Handling complaints
- Team collaboration
- Communication etiquette
Certification
Driver's License
Timeline
Account Coordinator
Staffency/Simplifi
07.2022 - Current
HR Coordinator
Curative Inc.
05.2021 - 07.2022
Sales and Leasing Consultant
Case & Associates
07.2020 - 02.2021
Customer Service Representative
Elevations Credit Union
12.2019 - 04.2020
Customer Service Representative (Contract)
Special Needs Network
05.2019 - 11.2019
Sales and Customer Service Representative
State Farm Mutual Automobile Insurance Company
12.2018 - 05.2019
Dispatcher/Customer Service Representative
Kinsey Services
01.2018 - 09.2018
HR Administrative Assistant
Temple College
05.2017 - 01.2018
Bachelor of Science - Psychology
Portland State University
Additional Information
Authorized to work in the US for any employer