James Curtis
Las Vegas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Bright Solar
03.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Nike
11.2014 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Youth Service Coordinator
The Sean Elijah Bell Community Center
07.2011 - 01.2013
- Developed a strong base by promoting service opportunities and providing ongoing support to volunteers.
- Enhanced youth engagement by developing and implementing innovative programs and activities.
- Identified issues and opportunities to better serve the community and support organization's mission.
- Created a safe and inclusive environment for all participants by enforcing policies and addressing concerns promptly.
- Provided guidance on case management issues involving individual youth participants when necessary.
- Fostered a culture of collaboration by encouraging open dialogue between team members, volunteers, and community partners about best practices in youth development.
Education
High School Diploma -
Williamsberg High School For Architectur
Brooklyn, NY06.2010
Skills
- Team Collaboration
- Multitasking proficiency
- Team player mentality
- Effective Time Management
- Customer Service
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Problem-solving abilities
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Bright Solar
03.2021 - 12.2024
Sales Associate
Nike
11.2014 - 03.2021
Youth Service Coordinator
The Sean Elijah Bell Community Center
07.2011 - 01.2013
High School Diploma -
Williamsberg High School For Architectur
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