James Curtiss
Newark,Delaware
Overview
5
5
years of professional experience
Work History
Direct Care Counselor
Vision Quest
11.2022 - Current
- Conducted training sessions and provided guidance to new hires, facilitating their integration into caregiving roles.
- Participated in interviewing panels for potential hires, evaluating candidates' suitability for caregiving roles.
- Managed individualized schedules and facilitated transportation for medical appointments and activities.
- Developed personalized nutrition plans and prepared healthy meals accordingly.
- Administered medications adhering to established schedules.
- Maintained comprehensive records and case files detailing client information, services provided, and relevant correspondence.
- Assisted individuals in addressing disabilities and developing career plans.
Customer Service Associate
Target
12.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Associate
Shoprite
07.2019 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
Education
Bachelor of Science - Liberal Arts And Human Resources Management
Wilmington University
New Castle, DE05.2023
Skills
- Medication Administration
- Record-Keeping
- Scheduling and Corporation
- Nutrition Planning
- Leadership
- Communication
- Empathy and Compassion
- Problem-Solving Organization
- Policy adherence
- Training Development
- Conflict Resolution
- Microsoft Office Suite
Timeline
Direct Care Counselor
Vision Quest
11.2022 - Current
Customer Service Associate
Target
12.2021 - 12.2022
Customer Service Associate
Shoprite
07.2019 - 12.2020
Bachelor of Science - Liberal Arts And Human Resources Management
Wilmington University