Sara Haile
339 Lester Ave # B Oakland,CA
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Mental Health Counselor 7 years of work in mental health, social services and criminal justice fields. Extensively trained in diagnosis and treatment of personality disorders, behavioral disorders and learning disabilities. Works well in clinic-based or provider-based practices.
Overview
7
7
years of professional experience
Work History
Direct Care Counselor
Refuge INC Group Home
01.2018 - 11.2023
- Counselor to two different facility (girls and boys ages 8-18) General office work, Monthly Counselor reviews Data entry when new clients arrive
- Prepared healthy foods based on personalized nutrition plans.
- Managed schedules and transported individuals to doctor appointment and activities.
- Planned activities and events which supported the emotional and intellectual development of young children’s
- Interact on one on one and small groups outings
- Overseeing Medications being distribute to client as needed.
Client Support Specialist
Cronin House
08.2019 - 12.2021
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Family Advocate – Visitation Services
YMCA – Bayview
12.2016 - 04.2018
- Family advocate is to engage and connect families to needed community resources and services, also promote family stability and functioning, self-sufficiency, and wellness
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Collaborated with families to assist in growth, development and education to increase potential.
- Documented data and completed accurate updates to case records.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
Education
Associate of Applied Science -
Laney College
Oakland, CA04.2020
High School Diploma -
Oakland Technical High School
Oakland, CA06.2006
Skills
- Daily Living Support
- Medication Administration
- Community Outreach
- Progress Monitoring
- Rehabilitation Treatment Planning
- Client Advocacy
- Needs Assessment
- Rehabilitation Planning
- Referral Coordination
- Community Resources
References
- Marhawit Melles, 510-302-7699
- Elilta, 510-239-8360
- Tenisha Mcduffie, 510-607-2873
Timeline
Client Support Specialist
Cronin House
08.2019 - 12.2021
Direct Care Counselor
Refuge INC Group Home
01.2018 - 11.2023
Family Advocate – Visitation Services
YMCA – Bayview
12.2016 - 04.2018
Associate of Applied Science -
Laney College
High School Diploma -
Oakland Technical High School
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