James Cvetkovski
Corona,USA
Summary
Highly competent Perishable Manager with background in overseeing produce, dairy, meat, and frozen food departments. Strong skills in inventory management, product rotation, quality control, and staff supervision. Noted for improving operational efficiency and reducing waste while prioritizing customer satisfaction. Demonstrated ability to drive sales growth through strategic planning and effective merchandising displays.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Perishable Manager
Stop & Shop Ahold USA
Queens, NY
04.2022 - Current
- Create a culture of best-in-class customer service to ensure exceptional service level interaction
- Promote a positive environment which is sensitive and responsive to both our internal and external customers
- Responsible for compliance with local, state, and federal laws as well as internal audits
- Expected to act as coach and facilitator in delegating and empowering his/her team to manage and be held accountable for daily operations of their departments
- Accountable for providing strong, positive, and pro-active leadership to his/her team while providing direction, feedback, and holding them accountable for performance and results
- Responsible for total development operations
- Other responsibilities include Proven track record of people development, Diversity, and Labor Relations; Customer / Legendary Service; Profitability; Merchandising and Sales; Payroll and Productivity; Community Relations; Administration; Strategic Business Planning; and Sanitation/Safety
- Knowledge of all departments within perishable departments
- Knowledge of safe food handling
- Excellent communication, verbal, and written skills
- Exceptional interpersonal, planning and organizing, and leadership skills
- Highly motivated, results-oriented, and a self-starter
- Ability to influence and communicate cross functionally
- Demonstrated leadership and management skills
- Exceptional analytical and strategic planning skills with a strong attention to detail
- High level of customer service skills
- Effective organizational, time management and delegation skills
Sales Representative
BMW/Mini of Freeport
Freeport, NY
04.2020 - 04.2022
- Attend morning sales meetings
- Utilize the marketing department to reach out to new and former customers
- Work sales floor and lot, answer questions and engage customers
- Escort customers on a tour of all new vehicles and the dealership
- Offer and participate in test drives to those who qualify
- Identify customers needs through interviewing
- Participate in all sales training meetings
- Coordinate with the Sales Manager during the transaction process
- Engage with customers to understand their needs and preferences
- Provide information about available vehicles, including features and pricing
- Conduct test drives to showcase vehicle performance and features
- Negotiate sales prices and financing options with customers
- Complete necessary paperwork and documentation for vehicle sales
- Follow up with customers to ensure satisfaction and address any concerns through CSI monitoring
- Create referrals through past and present clients as well as former colleagues and associates
General Manager
7-11 Roost Flagship Location
Manhattan, NY
01.2018 - 01.2020
- Payroll Monitoring and processing
- New Flagship store opening
- Scheduling and labor efficiency monitoring
- Employee performance evaluation and training
- Mentoring and embracing future internal talent
- Meeting and exceeding sale goals & projections
- P&L Monitoring and processing
- Facilities Maintenance Controller
- Labor projections and forecasting
- Sales Projections and forecasting
- IT Network Support
- Party and Major Event Planner
- All new hire and training/certifying
- Food and general product control & ordering
- New sales promotions and rollouts implementations
Manager
Applebee's Times Square
Manhattan, NY
01.2012 - 01.2018
- General daily operations
- World Largest Apples
- Increase YTD sale by 10 to 18%
- Sales Exceeding $13 Million dollars
- Group Sales/Party event Manager ($600K Sales)
- Multi Story/Level operation Excess of 600+ Covers
- Payroll Monitoring and processing
- Scheduling and labor efficiency monitoring
- Employee performance evaluation and training
- Mentoring and embracing future internal talent
- Meeting and exceeding sale goals & projections
- P&L Monitoring and processing
- Facilities Maintenance Controller
- Labor projections and forecasting
- Sales Projections and forecasting
- IT Network Support
- Party and Major Event Planner
- All new hire and training/certifying
- Food and general product control & ordering
- Leading Region in Customer Voice feedback Scores
- New sales promotions and rollouts implementations
- Total Staff Managed: 110 personnel
Account Executive
Enterprise Holdings
01.2009 - 01.2012
- Strong sales ability with proven results
- Basic mathematical skills and reasoning ability
- Ability to learn all aspects of the car sales business, including vehicle certification, trade-ins, financing and inventory control
- Ability to explain detailed loan and financial or other documents used in performing your job
- Ability to develop exceptional client relationships and respond well to internal and external customer needs
- Ability to prioritize, follow-up, multiple tasks, meet assigned deadlines and work independently or as a team
- Knowledge of basic computer skills, standard office equipment and ability to learn appropriate software
- General knowledge of automotive industry, marketing and sales techniques
- Total Staff Managed: 13 Locations (10 employees per site)
Sales/Product/Delivery Manager
Mercedes-Benz of Massapequa
Amityville, NY
01.2003 - 01.2008
- Improved floor traffic flow by 40% on the sales side
- Responsible for 30% increase of total monthly sales figures
- Implemented new Delivery Department services, tailoring exceptional experience for customers
- Perform external deliveries to homes and businesses for V.I.P clientele
- Increased SES and IBS from 86.4% to 96.1% scores by implementing detailed procedures
I.T Manager
Mercedes-Benz of Massapequa
Amityville, NY
01.2003 - 01.2008
- Responsible for installing new server, computers and software for B.D.C
- Spearhead total network and PC migration to new facility with 100% productivity with zero loss of down time
- Responsible for all Network and PC operations throughout the Dealership
- Increase service department productivity by 80% with new networking/CRM applications
- Had an integral hand in design for new facilities network infrastructure
- I.P office telephone programming and services support
- Total Staff Managed: 65
Education
Bachelor of Science - Electrical Engineering Technology
Royal Melbourne Institute of Technology
Melbourne, VIC11.1998
Skills
- Sales Management
- Electrical Engineering
- CAD
- AutoCAD
- Internal Audits
- Computer skills
- Dealership experience
- Communication skills
- Customer service
- Sales
- Customer relationship management
- Retail sales
- Leadership
- Conflict management
- Inside sales
- Supervising experience
- Mentoring
- Organizational skills
- Service writing
- Automotive service
Certification
Driver's License
References
- Mike Belsito, 516-567-166, Franchisee of Ihop Long Island
- Chris Forester, 631-988-5177, Franchisee of Ihop Long Island
Timeline
Perishable Manager
Stop & Shop Ahold USA
04.2022 - Current
Sales Representative
BMW/Mini of Freeport
04.2020 - 04.2022
General Manager
7-11 Roost Flagship Location
01.2018 - 01.2020
Manager
Applebee's Times Square
01.2012 - 01.2018
Account Executive
Enterprise Holdings
01.2009 - 01.2012
Sales/Product/Delivery Manager
Mercedes-Benz of Massapequa
01.2003 - 01.2008
I.T Manager
Mercedes-Benz of Massapequa
01.2003 - 01.2008
Bachelor of Science - Electrical Engineering Technology
Royal Melbourne Institute of Technology