James D'Agostino
Centereach,NY
Summary
Highly motivated and detail-oriented individual with a strong foundation in computer hardware/software and proven experience in technical troubleshooting and customer service within fast-paced environments. Successfully diagnosed and resolved over 90% of customers’ device issues while effectively communicating technical information to non-technical audiences. Eager to leverage my skills and passion for technology in an entry-level IT role where I can contribute to a dynamic team and continue learning new technologies.
Overview
9
9
years of professional experience
Work History
Tech Consultant
Target
South Setauket, NY
08.2018 - Current
- Provided technical assistance and troubleshooting to customers regarding various tech products, resulting in increased customer satisfaction and sales.
- Proficiently diagnosed and resolved hardware and software issues on a range of devices, including smartphones, tablets, and computers.
- Managed inventory using inventory management systems, ensuring accurate stock levels and efficient product flow.
- Effectively communicated technical information to customers with varying levels of technical understanding.
- Processed transactions using POS systems, demonstrating proficiency in handling various payment methods and data entry.
Target Mobile Tech
MarketSource
10.2019 - 04.2020
- Activated and set-up post and pre-paid devices from various carriers and manufacturers.
- Assisted with sim swaps, contact, and other data transfers, including cross platform.
- Specialized Focus in supporting Consumer Cellular customers and their devices.
Sales Associate/Cashier
Toys 'R' Us
Lake Grove, NY
11.2016 - 06.2018
- Provided exceptional customer service, resolving customer inquiries and ensuring a positive shopping experience.
- Operated POS systems efficiently, processing transactions and handling cash and other forms of payment.
- Maintained organized and efficient checkout areas, contributing to smooth store operations.
Education
NY Advanced Regents Diploma - undefined
Centereach High School
Centereach, NY06.2018
Skills
- Operating Systems: Windows, macOS, iOS, Android, Linux, and LineageOS
- Hardware: PC Troubleshooting, Mobile Device Troubleshooting, Familiar with Basic Networking Hardware Setup, Zebra TC-52, Familiar with Administrative hardware such as IP Phones and printers
- Software: Microsoft Office Suite, Google Workspace, Inventory Management Systems (using company software), POS Systems
- Customer Service: Excellent Communication (Written & Verbal), Problem-Solving, Conflict Resolution, Active Listening
- Languages: English (Native), Spanish (Conversational)
Timeline
Target Mobile Tech
MarketSource
10.2019 - 04.2020
Tech Consultant
Target
08.2018 - Current
Sales Associate/Cashier
Toys 'R' Us
11.2016 - 06.2018
NY Advanced Regents Diploma - undefined
Centereach High School