Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Extracurricular activities
Software
Timeline

James Dambrosio

Philadelphia,Pennsylvania

Summary

Dynamic and results-driven professional with hands-on experience as an Apprentice Plumber at Nedicsun Properties. Skilled in plumbing repairs and fixture installation, I excelled in reducing callback rates through meticulous quality checks. Recognized for exceptional customer service, I built strong client relationships, enhancing sales opportunities while maintaining a professional work environment.

Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.

Diligent tech enthusiast with solid background in computer troubleshooting and hardware maintenance. Successfully managed system installations and software upgrades, ensuring seamless operations. Demonstrated expertise in problem-solving and technical support.

Experienced with diagnosing and resolving technical issues efficiently. Utilizes knowledge of network configuration to enhance system reliability. Track record of providing excellent customer service and technical support.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Knowledgeable apprentice with hands-on experience in residential and commercial plumbing projects. Proven ability to support senior plumbers in installation, repair, and maintenance tasks, ensuring high-quality workmanship. Demonstrated proficiency in pipe fitting and troubleshooting, consistently maintaining safety and efficiency standards.

Overview

4
4
years of professional experience

Work History

Apprentice Plumber, and a General Sales Associate

Micro Center and Nedicsun Propeties
09.2020 - 03.2025
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Reduced callback rates by performing thorough quality checks on completed work before leaving job sites.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Cut and drilled holes in walls to permit passage of pipes.
  • Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
  • Handled merchandise returns professionally while adhering to company policies and ensuring customer satisfaction.
  • Recognized as one of the top-performing sales associates through consistent achievement of individual quotas.
  • Expanded client base through proactive outreach, resulting in increased sales opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Interboro High School, Prospect Park, PA

Skills

  • Hand and power tools
  • Fixture installation
  • Piping installation
  • Pipe threading
  • Hand tool proficiency
  • Plumbing repairs
  • Drain cleaning
  • Water heater installation
  • Soldering
  • Plumbing troubleshooting
  • Pipe installation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Brought in about 25-30 new customers.
  • Getting my own apartment by myself at just 19
  • my improvement over the years with healthy activities
  • Resolved product issue through consumer testing.

Interests

  • Music
  • Cooking
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things
  • Enjoy participating in jiu jitsu for overall physical and mental well-being
  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Watching Movies and TV Shows
  • Video Gaming
  • Coding and Programming
  • Drone Piloting
  • I enjoy cooking for friends and family gatherings
  • 3D Printing
  • I like trying new recipes and food trends
  • Road Trips
  • Fashion
  • Personal Development and Self-Improvement

Extracurricular activities

mma and jiu jitsu, football and skating with friends and going to the gun range i alsos enjoy carssss and being social wiht or without friendds involved, i spend alot of my time just trying to better my life and look into invesments.

Software

Microsoft excel and word, various tech software

Timeline

Apprentice Plumber, and a General Sales Associate - Micro Center and Nedicsun Propeties
09.2020 - 03.2025
Interboro High School - High School Diploma,
James Dambrosio