Rashena Riley
Copperas Cove
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Call Center Agent
GC Services
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
QA Analyst
Teleperformance
04.2016 - 12.2022
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in departmental meetings to establish short- and long-term strategy.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
Associate Of Applied Arts - Criminal Justice
Temple College
Temple, Associate, TXSkills
- Knowledge of using software testing tools
- Word Processing
- Excellent programming skills
- Problem Solving
- Analyze Data
- Good Coaching and Verbal Communications
Timeline
Call Center Agent
GC Services
01.2023 - Current
QA Analyst
Teleperformance
04.2016 - 12.2022
Associate Of Applied Arts - Criminal Justice
Temple College
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