James Dibrino

-I Cater to client's vision, and execute, per Pre-Con, all meeting/event BEO, requests and adjustments.

-I manage set-ups, food and beverage, A/V, lighting, climate, WIFI, room boards/logos and facility direction.

- I coordinate with housekeeping, maintenance, sales and management, communicating client experience throughout the day.

- I have organized team meetings for better communication, set SOP, solving problems and inefficiency.

- GSA experience. Front desk. Check in's/out's, fielding calls, billing, and local attraction information.

- As the A/V Concierge at the JWMARRIOTT, I was the "On floor" liaison for set-ups, banquets, A/V, and sales.

-I was the first to meet with clients and presenters, DOE.

-I answered questions, made adjustments, and eased any stress prior to event.

- Before client arrival, I tested all sets, A/V, and reviewed BEO and itinerary.

-I met with the client several times a day, providing a Pulse report for staff, sales and management, regarding resolved issues, changes, and client satisfaction.

- After some time, I was able to anticipate and carry, on my person, the most common problem solutions. I began to forecast issues, have solutions in place, saving time and attendee attention.

- As Lead Install Tech I managed on-site A/V installation.

- I fielded client questions and facilitated house needs.

- Mostly churches, corporate meeting space, jewelry stores and pizza parlors.

- I led a team through light construction, A/V connections, and system function.

- I educated client and in-house users to operate EQ.

- I kept records of the install, resolved issues, and changes.

- I followed up with on-site visits to maintain and adjust to clients needs.

- Understanding strengths and weaknesses of techs, I catered to, and educated, to further our competence and efficiency.

-As an A2 in Philadelphia, I was responsible for the set-up, testing, and maintenance of all A/V equipment, prior to gametime.

- Radio/TV booth, local TV, remote satellite truck, in house connections, producer lines, and bowl audio.

- Operating sound in press conference, for live and recorded broadcast.