Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Dillon

Chicago,IL

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Manager

Inxeption
01.2023 - Current
  • Served as primary Workday Analyst for IT and HR
  • Led efforts to improve 50+ business applications and business technology processes through rigorous data collection and analysis.
  • Supervised a team of 3 IT analysts and managed relationships with external vendors and advisers.
  • Systematized training materials, reducing company-wide on-boarding time for new tools by 40%
  • Analyzed and forecasted financial budgets to ensure 100% of technical projects were delivered on-time and on-budget.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Oversaw IT department operations and training.
  • Reduced operational costs by 45% in first year.

SENIOR INFORMATION TECHNOLOGY ANALYST

Inxeption
10.2022 - 01.2023
  • Administrated communication and productivity tools such as Google Workspace, Slack, and Zoom
  • Maintained Mobile device management for a Mac/Windows hybrid environment using Jamf and Google Workspace MDM.
  • Lead IT Support and collaborated with HR on onboarding and offboarding of personnel during the 100- person mass hire cycle.
  • Onboarded and maintained Workday tenant.
  • Managed and maintained Kubernetes and AWS database systems.
  • Regularly audited internal tools and resources for access control and identifying cost-saving opportunities.
  • Developed and maintained documentation of IT policies and procedures with RBAC and PoLP in mind.

SYSTEM ADMINISTRATOR

Avant
01.2022 - 08.2022
  • Coached and mentored IT Support Team on IT best practices. 4 new hires had been brought on at the time of my promotion, and I was tasked with training them.
  • Managed Python-based Offboarding and Onboarding Automation.
  • Lead IT Support in collaborating with HR on onboarding and offboarding of personnel.
  • Onboarded low code no code solution SnapLogic and created workflows.
  • Managed Atlassian/Jira and Confluence spaces.

Education

Associate of Science - PC SUPPORT SPECIALIST CERTIFICATE

McHenry County College
Crystal Lake, IL
05.2017

Bachelor of Arts - English

Columbia College Chicago
Chicago, IL
05.2015

Skills

  • Operational Cost Reductions
  • Component Replacements
  • Technical Troubleshooting
  • Managing Service Level Agreements
  • Archive Manager
  • Documentation
  • Technical Support Oversight
  • Security Improvements
  • Leading Projects
  • Cyber Security Best Practices
  • Data Governance

Accomplishments

  • Upgraded Network infrastructure for City of Chicago
  • Migrated user base to WFH environment and supported evolving virtual infrastructure.
  • Deployed Customer Support Center in Chicago Office and configured phone system.
  • Completed Windows 10 and Mac Catalina OS Migration of 300 person user base.
  • Trained new helpdesk team.
  • Completely overhauled documentation space at Avant
  • Deployed Workday tenant and then setup integrations along with managed security of it at Inxeption.

Certification

  • A+ CompTIA (Certified 2018)
  • Network+ CompTIA (Certified 2018)
  • LPI Linux Certification (Certified 2018)
  • Introduction to Programming Using Python
  • AWS Certified Cloud Practitioner (Certified 2019)

Timeline

IT Manager

Inxeption
01.2023 - Current

SENIOR INFORMATION TECHNOLOGY ANALYST

Inxeption
10.2022 - 01.2023

SYSTEM ADMINISTRATOR

Avant
01.2022 - 08.2022

Associate of Science - PC SUPPORT SPECIALIST CERTIFICATE

McHenry County College

Bachelor of Arts - English

Columbia College Chicago

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James Dillon