James Dimon
Cheboygan,MI
Summary
Adaptable professional with experience in operations management, recovery coaching, and staff leadership. Skilled in active listening, problem solving, and performance tracking. Focused on improving workflows, supporting teams, and delivering reliable client service.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Operations Manager/ CPRC
Blue Water Recovery and Outreach Center
Port Huron, MI
11.2023 - 10.2026
- Supported daily recovery center operations and outreach services.
- Resolved operational issues affecting recovery and outreach activities.
- Supervised daily workflow to optimize productivity and uphold quality standards.
- Trained staff on center workflows and service protocols.
- Assisted with staff scheduling for client intake and support programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Identified deficiencies and performed root-cause analysis to implement effective solutions.
- Built recovery plans with clients, treatment teams, and family support partners.
- Led supportive meetings using trauma-informed communication and active listening.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed facility procedures to enhance safety and ensure service readiness.
- Completed outreach tasks with local referral partners.
- Documented case notes, client goals, and service updates in records.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06-1995
Skills
- Operations management
- Program management
- Staff scheduling
- Performance monitoring
- Operational strategy
- Problem solving
- Conflict resolution
- Critical thinking
- Client goal setting
- Relationship building
- Staff mentorship
- Team building
- Effective communication
- Verbal communication
- Active listening
- Motivational interviewing
- Professional ethics
Certification
- Certified Peer Recovery Coach
Timeline
Operations Manager/ CPRC
Blue Water Recovery and Outreach Center
11.2023 - 10.2026
High School Diploma -
Port Huron High School