James Dolan
Saint Charles,MO
Summary
Professional sales leader with proven track record in driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, ensuring adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development, with keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.
Overview
14
14
years of professional experience
Work History
General Sales Manager
Plaza INFINITI
10.2024 - Current
- Developed strategic sales initiatives to enhance dealership performance and customer engagement.
- Leads the sales team to execute promotional campaigns, driving increased foot traffic and sales conversions.
- Analyzed market trends and competitor activities to refine pricing strategies and product offerings for both new and used departments.
- Mentored sales staff, fostering professional development and improving team productivity through targeted training programs.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Sales Manager
Plaza Land Rover
01.2024 - 09.2024
- Led sales strategy development, enhancing customer engagement and driving revenue growth.
- Mentored team members, fostering a collaborative environment and improving overall performance.
- Purchased pre owned units to boost pre owned sales
- Implemented training programs for staff, increasing product knowledge and service quality.
Sales Director
HW Kia of West County
02.2023 - 12.2023
- Oversaw inventory management processes, optimizing stock levels to align with sales forecasts.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Led sales team in implementing customer relationship management systems to enhance client engagement.
Corporate Buyer
Bob Rohrman Auto Group
11.2022 - 02.2023
- Responsible for buying pre owned inventory for the Chicago dealer group area. Purchasing 150 cars per month for the group, I handle all appraisals, arbitration, and transportation for vehicles purchased.
General Sales Manager
Mungenast Toyota
01.2021 - 10.2022
- Oversaw sales department new and used. Worked with the finance department helping submit deals to streamline our sales process. Assisted with Cits. Purchased on average 70-80 vehicles per month for the used car department. Priced and described all vehicles for sale. Handled all wholesale units and our exit strategy. Helped trained the sales staff.
General Sales Manager
Napleton Hyundai
01.2020 - 01.2021
- Established key performance indicators to measure sales team success and identify areas for improvement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached the sales managers to improve CSI and volume.
- Took the store sales average from 80 to over 200 sold per month.
Sales Director
Steve Schmitt Kia
03.2018 - 01.2020
Pre-Owned Sales Manager
Mungenast Hyundai
08.2016 - 01.2018
Sales Representative
Mungenast Hyundai
02.2013 - 08.2016
Sales Associate
Johnny Londoff Chevrolet
05.2012 - 01.2013
Education
High School Diploma -
Hazelwood West
Hazelwood, MO01-2004
Associate Journalism -
UMSL
ST LOUIS,MO01-2007
Skills
- Strategic sales initiatives
- Customer engagement
- Sales performance analysis
- Team leadership
- Inventory management
- Pricing strategy development
- Performance tracking
- Mentorship and coaching
- Pre-owned inventory procurement
- Sales forecasting
- Negotiation skills
- Client satisfaction enhancement
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Price structuring
- Sales leadership
- Goal setting
- Sales operations
- CRM software
Timeline
General Sales Manager
Plaza INFINITI
10.2024 - Current
Sales Manager
Plaza Land Rover
01.2024 - 09.2024
Sales Director
HW Kia of West County
02.2023 - 12.2023
Corporate Buyer
Bob Rohrman Auto Group
11.2022 - 02.2023
General Sales Manager
Mungenast Toyota
01.2021 - 10.2022
General Sales Manager
Napleton Hyundai
01.2020 - 01.2021
Sales Director
Steve Schmitt Kia
03.2018 - 01.2020
Pre-Owned Sales Manager
Mungenast Hyundai
08.2016 - 01.2018
Sales Representative
Mungenast Hyundai
02.2013 - 08.2016
Sales Associate
Johnny Londoff Chevrolet
05.2012 - 01.2013
High School Diploma -
Hazelwood West
Associate Journalism -
UMSL