Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Dollarhide

Swanton

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Home Depot. Proven ability in call handling and order management, complemented by strong empathy and patience. Recognized for enhancing customer satisfaction and training staff to achieve performance metrics, driving sales success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Inbound Call Center Representative

Home Depot
01.2026 - Current

, my job included cleaning, running sales and answering phone calls for the Home Depot of Toledo including sales orders and department transfers

Sales Lead

S&G
08.2025 - 12.2025

I was in charge of the night crew, my job included cleaning, running sales and answering phone calls for the S&G.

  • Trained and mentored junior sales staff on best practices for client relationship management.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Night Auditor

Days Inn Hotel
02.2025 - 08.2025
  • Processed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
  • Managed nightly financial reports and reconciled discrepancies for accuracy.
  • Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
  • Conducted regular audits of hotel inventory and supplies to maintain operational efficiency.

Sales Representative

AutoZone
01.2024 - 12.2024
  • Provided exceptional customer service by assisting customers with product selection and inquiries.
  • Processed transactions accurately using point-of-sale systems to enhance sales efficiency.
  • Maintained inventory levels through regular stock checks and restocking efforts.
  • Collaborated with team members to create a positive shopping environment and improve customer satisfaction.

Assistant Manager

Dollar General Market
02.2023 - 01.2024
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Developed and implemented merchandising strategies to enhance product visibility and sales performance.
  • Trained new staff on operational procedures, promoting a culture of teamwork and service excellence.
  • Supervised inventory management processes, maintaining accurate stock levels and minimizing shrinkage.

Associate

Speedway
05.2023 - 12.2023
  • Assisted in daily operations to maintain store efficiency and ensure customer satisfaction.
  • Supported team members by handling routine tasks and adapting quickly to changing priorities.
  • Maintained inventory accuracy through regular stock assessments and organization efforts.
  • Executed cash register operations accurately, ensuring smooth customer transactions and service flow.

Education

No Degree - Financial Planning And Agriculture

Evergreen Highschool
Metamora, OH

Skills

  • Performance metrics
  • Up-selling techniques
  • Call handling techniques
  • Call decisioning
  • Order management
  • Inbound sales
  • Empathy and patience
  • Call management
  • Payment processing

Timeline

Inbound Call Center Representative

Home Depot
01.2026 - Current

Sales Lead

S&G
08.2025 - 12.2025

Night Auditor

Days Inn Hotel
02.2025 - 08.2025

Sales Representative

AutoZone
01.2024 - 12.2024

Associate

Speedway
05.2023 - 12.2023

Assistant Manager

Dollar General Market
02.2023 - 01.2024

No Degree - Financial Planning And Agriculture

Evergreen Highschool