James Douthitt
Burnsville,USA
Summary
Dynamic facilities management professional with over 25 years of experience in operations and leadership, transitioning into the Information Technology sector. Recent completion of an IT degree complements a strong foundation in technical proficiency, problem-solving, and exceptional customer service. Eager to leverage extensive expertise to drive efficiency and innovation within an organization, contributing to success through a unique blend of operational insight and technical acumen. Committed to fostering collaborative environments that enhance productivity and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Site Manager
Ricoh Management Services
Bloomington, MN
11.2000 - Current
- Led teams of 1-4 people and supervised all daily site operations
- Developed site branding and documentation for provided services
- Performed quarterly and yearly performance appraisals for team members
- Trained end users on equipment functions
- Authored and maintained procedure guides, containing site processes
- Collected and documented all data for monthly reporting
On-Site Associate
Xerox Business Services
Bloomington, MN
06.1998 - 11.2000
- Responsible for production printing at a customer account
- Edited, stored, and retrieved digital print files for employees
- Obtained DocuCare training to allow repairing and maintaining a fleet of fifty-four multifunction devices
Education
Associate of Applied Science - Networking Administration
Dakota County Technical College
Rosemount05-2024
Skills
- Extensive customer service experience
- Skilled in procedure writing
- Experienced in computer hardware setup and repair
- Staying updated on emerging technologies
Certification
CompTIA - A+
Timeline
Site Manager
Ricoh Management Services
11.2000 - Current
On-Site Associate
Xerox Business Services
06.1998 - 11.2000
Associate of Applied Science - Networking Administration
Dakota County Technical College