James Driggs
Huntington Beach,California | www.linkedin.com/in/JamesDriggs
Summary
Hyatt-trained hospitality leader with progressive experience overseeing Front Desk, Guest Services, PBX, and Rooms Operations. Proven ability to train, schedule, and lead high-performing teams while resolving guest concerns quickly and professionally to ensure exceptional guest satisfaction. Driven to help business leaders implement and enforce successful policies, promote service, and operational excellence. Highly experienced with best practices and regulatory requirements.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager - Rooms
Hyatt Regency Huntington Beach
02.2024 - Current
- Assisted oversight of Front Desk, Guest Services, Concierge and PBX operations
- Managed room inventory to prevent oversells and maximize guest satisfaction while meeting or exceeding monthly, quarterly, and annual metrics
- Trained associates on SOPs, service recovery, and Hyatt brand standards
Assistant Operations Manager - Food & Beverage
Hyatt Regency Lake Tahoe
01.2023 - 02.2024
- Support daily operations of multiple food & beverage outlets in a high-volume Hyatt resort
- Create schedules, forecast labor, and coach associates to maintain service excellence
- Collaborate with Front Office and Guest Services teams to deliver seamless guest experiences
- Resolve guest concerns promptly, ensuring satisfaction and brand loyalty
Assistant Operations Manager - Rooms
Hyatt Regency Lake Tahoe
06.2021 - 01.2023
- Assisted oversight of Front Desk, Guest Services, and PBX operations
- Managed room inventory to prevent oversells and maximize guest satisfaction
- Trained associates on SOPs, service recovery, and Hyatt brand standards
- Strengthened communication between Front Office, Housekeeping, and Engineering
Front Office Supervisor
Dream Inn
01.2021 - 06.2021
- Led front desk team operations, scheduling, and service delivery
- Ensured SOP compliance and effective guest issue resolution
Valet / Front Desk Agent
Dream Inn
09.2017 - 01.2021
- Delivered front desk, valet, and PBX guest services
- Managed reservations and provided local recommendations
Education
Bachelor of Science - Sustainable Hospitality Management
California State University
CaliforniaSkills
- Guest Experience Leadership
- Front Desk & PBX Operations
- Staff Training & Scheduling
- Interdepartmental Communication
- Guest Recovery
- Opera PMS
- HotSOS
- Salok
- Inventory management
Awards
- Leader of the Quarter, Hyatt Regency Huntington Beach, Q3 2025
- Leader of the Quarter, Hyatt Regency Lake Tahoe, Q2 2022
- Employee of the Year, Dream Inn, 2019
Timeline
Assistant Operations Manager - Rooms
Hyatt Regency Huntington Beach
02.2024 - Current
Assistant Operations Manager - Food & Beverage
Hyatt Regency Lake Tahoe
01.2023 - 02.2024
Assistant Operations Manager - Rooms
Hyatt Regency Lake Tahoe
06.2021 - 01.2023
Front Office Supervisor
Dream Inn
01.2021 - 06.2021
Valet / Front Desk Agent
Dream Inn
09.2017 - 01.2021
Bachelor of Science - Sustainable Hospitality Management
California State University