Desired Job Title
Business Analyst IIIAnalyst ILead Network AdministratorNetwork AdministratorComputer Operations CoordinatorWork Type
Full TimeLocation Preference
RemoteHybridLocation: Steger, USAChicago, IL
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
James Driver
Steger,USA
Work Preference
Summary
Corporate Business Analyst dedicated to optimizing clinical operations and enhancing care delivery. Specializes in process redesign, requirements gathering, and vendor management, focusing on measurable outcomes like reduced waste and increased efficiency.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Business Analyst III
Franciscan Health
Dyer, USA
01.2012 - Current
- Analyzed business processes across application areas to identify enhancements in functionality.
- Conducted needs assessments and impact analyses to guide project direction effectively.
- Utilized business case justification for resource allocation on projects.
- Applied PMO processes, Six Sigma, and Eclipse product to streamline results reporting.
- Participated in system optimization initiatives and new installations.
- Delivered quality implementations, upgrades, and support for SSFHS applications.
- Facilitated meetings to foster collaboration and achieve productive outcomes.
- Provided ongoing troubleshooting to resolve application issues efficiently.
Analyst I
Advocate Illinois Masonic Hospital
Chicago, USA
01.2010 - 01.2011
- Executed campus-wide initiative for soft phone implementation, improving communication across departments.
- Implemented new time and attendance processes across multiple departments to improve tracking.
- Streamlined blood gas (glucometer) process through cross-functional collaboration, resulting in increased measurement accuracy.
- Completed projects in labor and delivery and gastrointestinal lab, enhancing waiting area efficiency for patients.
Lead Network Administrator
Advocate Illinois Masonic Hospital
Chicago, USA
01.2009 - 01.2010
- Oversaw LAN, WAN, wireless, firewalls, VPNs, DNS/DHCP/IPAM, and monitoring systems, ensuring high reliability and uptime across the network.
- Led troubleshooting of complex network incidents, coordinating with security and application teams for rapid resolution.
- Collaborated with enterprise IT, security, cloud engineering, facilities, and vendor management teams to effectively align network operations with business needs.
- Established network standards, automated processes, and documented procedures to improve safety and service quality.
- Implemented technical safeguards for electronic protected health information (ePHI), including access controls and secure data transmission.
Network Administrator
Advocate Illinois Masonic Hospital
Chicago, USA
01.2001 - 01.2009
- Designed, implemented, and maintained enterprise networks including switches, routers, firewalls, VLANs, VPNs, and wireless systems.
- Administered single sign-on and identity access management systems, enhancing security and user access across platforms.
- Conducted security audits and vulnerability assessments, managing patches to maintain compliance with healthcare standards and protect sensitive data.
- Provided escalation-level technical support, resolving complex connectivity issues to minimize downtime and improve user experience.
- Developed infrastructure roadmaps and evaluated technologies to align IT initiatives with business objectives.
Computer Operations Coordinator
Advocate Illinois Masonic Hospital
Chicago, USA
01.1989 - 01.2001
- Managed maintenance and troubleshooting of departmental computers, servers, and network equipment, enhancing operational efficiency.
- Aligned IT operations with departmental workflows for timely processing of inspections and public health alerts.
- Ensured compliance with HIPAA and state/local data protection laws in all computer systems and data handling practices.
- Coordinated collection, storage, and retrieval of environmental health data, managing databases and reporting tools.
- Collaborated with environmental health inspectors and administrative staff to integrate IT support into processes.
- Produced operational reports on system performance and incident resolution, providing valuable insights for management review.
Education
Lean Six Sigma Certification - Lean Six Sigma
Governors State University
University Park, IL01-2017
Bachelor of Arts Degree - Interdisciplinary Studies
Governors State University
University Park, Illinois01-2013
Manager/Supervisor Skills Certificate - Manager/Supervisor Skills
01-2005
Microsoft Back office Suite - Microsoft Back office Suite
01-2003
Technical Project Management Certificate - Technical Project Management
01-2002
Information Systems Project Management Certificate - Information Systems Project Management
01-2002
Skills
- Business process analysis
- Agile project management
- Technical project management
- Process optimization
- Process improvement
- Risk management
- Needs assessment
- User testing
- Business case development
- Project coordination
- Stakeholder engagement
- Communication skills
- Meeting facilitation
- Information technology
- Problem solving
- Visio diagramming
- Agile service management
Certification
- Lean Six Sigma Certification, 01/17
- Manager/Supervisor Skills Certificate, 01/05
- Microsoft Back office Suite, 01/03
- Technical Project Management Certificate, 01/02
- Information Systems Project Management Certificate, 01/02
Personal Information
Title: Corporate Business Analyst
Additional Information
Led project teams of five or more, Supervised 10 full-time associates, Reduced printing time by half and reduced costs by purchasing less paper, Implemented new hire training guidelines and reduced training period from four to two weeks, Led telecommunications support between project teams and senior management, Provided key data related to operational efficiency and productivity utilizing various information technology and financial reports, Integration of activities necessary to develop, execute and modify communication technology through SharePoint, Strong interpersonal skills, budget preparation and analysis of variances and providing key analysis related to management., United States Marine Corps, Honorable Discharge, 1987, Meritorious Unit Citation, Overseas Campaign Ribbon, Marine Corps Good Conduct Medal, Marine Security Guard, All-Marine Basketball Team
Timeline
Business Analyst III
Franciscan Health
01.2012 - Current
Analyst I
Advocate Illinois Masonic Hospital
01.2010 - 01.2011
Lead Network Administrator
Advocate Illinois Masonic Hospital
01.2009 - 01.2010
Network Administrator
Advocate Illinois Masonic Hospital
01.2001 - 01.2009
Computer Operations Coordinator
Advocate Illinois Masonic Hospital
01.1989 - 01.2001
Lean Six Sigma Certification - Lean Six Sigma
Governors State University
Bachelor of Arts Degree - Interdisciplinary Studies
Governors State University