James Duchene

• Demonstrated respect and friendliness while assisting colleagues.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adapted work schedule to accommodate night, weekend, and holiday shifts across night, weekend, and holiday shifts.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.
• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.

• Filed claims for GEICO insured customers and third parties involved in accidents. Determine liability and confirm applicability of Coverage for these claims.
• Investigated complex claims files to determine coverage, liability, and appropriate resolution paths.
• Evaluated damages, repair estimates, and supporting documentation to ensure accurate claim payments.

• Executed floor polishing and general maintenance tasks to ensure safe and inviting environments.
• Performed routine cleaning, sanitizing, and restroom maintenance to support safe, orderly facility operations.
• Inspected work areas for hazards, spills, and damage, reporting issues for prompt corrective action.
• Operated floor scrubbers, buffers, vacuums, and other custodial equipment with consistent care.

• Operated cheese shop by cutting and packaging cheese. and service deli, cutting and packaging cheese as well as assisting the Service Deli with meat and cheese slices.
• Sliced meats and cheeses to customer specifications while maintaining consistent portion control.
• Stocked case displays, rotated product, and removed expired items to support freshness and presentation.

• Facilitated member bookings and addressed pre-travel concerns regarding cruise reservations.
• Advised members on cruise line options, itineraries, and cabin selections aligned with travel preferences.
• Managed end-to-end cruise reservations, verifying fares, availability, promotions, and booking details.
• Coordinated with cruise partners to resolve scheduling changes, special requests, and confirmation issues.

• Organized daily online tournaments with several hundred participants and monitored compliance with established rules for tournament play.
• Directed event logistics, coordinating schedules, vendors, and setup plans for smooth execution.
• Oversaw volunteer assignments, aligning responsibilities with event priorities and staffing needs.
• Developed organized workflows for registration, materials, and onsite support operations.

• Conducted inbound and outbound sales and customer service calls to address customer needs and drive sales.
• Answered inbound calls, resolved customer inquiries, and maintained professional service quality.
• Documented call details accurately in CRM systems and updated account records.
• Followed call scripts to verify information and deliver consistent customer support.

• Delivered in-home care services to vulnerable adults and teenagers at First Choice In-Home Care.
• Monitored client health changes and reported concerns promptly to family members and care teams.

• Served customers effectively as a Sales Associate across different departments and shifts.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

As part of a culminating project, established a short-lived improv comedy team and performed to the student body and with a local comedy group.