Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

James Duffield

Londonderry,NH

Summary

Resourceful and adaptable Manager with over 15 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, project management, customer relationship management (CRM), time management, vendor management and conflict resolution.

Overview

20
20
years of professional experience

Work History

Managed Account Support Specialist

Fidelity Investments
Merrimack, NH
06.2020 - Current
  • June 2020 - April 2021 CRA
  • April 2021 - July 2022 HNW I
  • July 2022 started MASS role.
  • Create, Follow up, and Resolve work items in XTRAC and Actimize.
  • Research and mitigate Risk items that prevent managed accounts from trading.
  • Deep Dive and follow up weekly on all Open Risk items, Issue Alerts, Follow up on Trade Errors,
  • Meet with IMC leaders, IMC's, and FC's.
  • Continue to be flexible with the ever changing procedure and keep all business partners informed and updated on the changes as well.

Production Supervisor

Protolabs
Nashua, NH
10.2018 - 02.2020
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with ISO 9001:2015 and AS9100D guidelines to keep products within tight tolerances.
  • Coordinated production resources with other members of the manufacturing team on a daily basis.
  • Scheduled production floor to meet customer requirements.
  • Adjusted schedules, sequences, and assignments for work activities based on work priority, quantity of equipment, and skill of personnel.
  • Approved employee time for payroll, scheduled and tracked vacation/time off requests.
  • Delivered performance evaluations and recommended employees for pay increases.
  • Supported management in review, approval, and tracking of corrective actions, ensured all safety policies were observed and followed.

Distribution Lead Supervisor

The Job Center/UPS Logistics
Londonderry, NH
07.2018 - 10.2018
  • Conducts performance tracking to monitor operational compliance.
  • Develop corrective action plans.
  • Manage account and system reports.
  • Assist with customer satisfaction and act as customer liaison.
  • Assist with customer activity tracking and problem resolution.
  • Manage workloads to ensure customer contract requirements and deadlines are met.
  • Determine training needs.
  • Provide feedback and support
  • Conduct performance evaluations and resolve individual and group performance issues.

Facilities Manager

Skillsoft
Nashua, NH
04.2005 - 02.2018
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
  • Held oversight of equipment maintenance, repairs, and installations scheduling and work performed.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Planned, Drafted, and Coordinated floor moves, office reconfiguration, and build outs.
  • Managed projects such as roof replacement, roof top cooling replacement, office renovations, location moves, and closings.
  • Coordinated projects with department managers, executives, and 3rd party vendors/contractors.
  • Managed Shipping/Receiving Personnel
  • Compiled and drafted Disaster Recovery Plan for Corporate offices located in Nashua NH.

Education

Bachelor of Science - Accounting

Hesser College
Manchester, NH

Bachelor of Science - Business Administration

Hesser College
Manchester, NH

Skills

  • Team building and leadership
  • Service planning and scheduling
  • Employee supervision and task delegation
  • Vendor relationships
  • Project management
  • Inventory and supply oversight
  • Schedule coordination
  • Attention to detail

Military Service

Branch: Army

Rank: SPC

February 1993 - February 2001

Timeline

Managed Account Support Specialist

Fidelity Investments
06.2020 - Current

Production Supervisor

Protolabs
10.2018 - 02.2020

Distribution Lead Supervisor

The Job Center/UPS Logistics
07.2018 - 10.2018

Facilities Manager

Skillsoft
04.2005 - 02.2018

Bachelor of Science - Accounting

Hesser College

Bachelor of Science - Business Administration

Hesser College

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    <ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media

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James Duffield