James Dull
Plantation,FL
Summary
Reliable Corporate Representative with extensive experience testifying at trials and depositions on behalf of a homeowners insurance company. Proven track record of providing quality testimony and representing the company in the best light possible in order to place them in a favorable position for litigation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Corporate Representative Supervisor
Universal Property & Casualty Insurance Company
01.2024 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Assisted in training other Corporate Representatives in policies, procedures, and how to prepare for and testify at depositions and trials.
- Enhanced company reputation by providing exceptional testimony at depositions and trials.
- Built relationships with in-house and outside defense counsel to stay informed on industry/legal trends and developments.
- Testified at approx. 800-900 depositions between 2018 to present.
- Testified at approx. 20-30 trials between 2018 to present.
Senior Corporate Representative
Universal Property & Casualty Insurance Company
06.2022 - 12.2023
- Assisted in training other Corporate Representatives in policies, procedures, and how to prepare for and testify at depositions and trials.
- Enhanced company reputation by providing exceptional testimony at depositions and trials.
- Built relationships with in-house and outside defense counsel to stay informed on industry/legal trends and developments.
- Testified at approx. 800-900 depositions between 2018 to present.
- Testified at approx. 20-30 trials between 2018 to present.
Corporate Representative
Universal Property & Casualty Insurance Company
10.2018 - 05.2022
- Enhanced company reputation by providing exceptional testimony at depositions and trials.
- Built relationships with in-house and outside defense counsel to stay informed on industry/legal trends and developments.
- Testified at approx. 800-900 depositions between 2018 to present.
- Testified at approx. 20-30 trials between 2018 to present.
Claims Supervisor
Universal Property & Casualty Insurance Company
04.2016 - 10.2018
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Claims Adjuster
Universal Property & Casualty Insurance Company
08.2014 - 03.2016
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Patient Care Coordinator
Nova Southeastern University
01.2009 - 01.2014
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Grocery Clerk / Front Service Clerk
Publix Supermarkets
01.2000 - 01.2009
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Education
Master's - Human Resource Management
Nova Southeastern University
Davie, FL01.2011
Bachelor's - Psychology
Florida State University
Tallahassee, FL01.2007
Skills
- Property & Casualty Insurance
- Homeowners Insurance
- Insurance Litigation
- Testifying at Depositions/Trials
- Claims Adjusting/Investigating
- Teamwork
- Problem Solving
- Customer Service
- Staff Training
- Industry Awareness
Accomplishments
Testified as Corp Rep at trial for the following defense verdicts:
- Donna Johnson v. UPCIC
- Alon Man v. UPCIC
- Mark Dickerson v. UPCIC
- Nick Octavi v. UPCIC
- Nisha Persad v. UPCIC
- Fernando Cobo v. UPCIC
- Carlos Gonzalez v. UPCIC
- Nina Friedman v. UPCIC
- Dallas Crew v. UPCIC
- Delroy Williams v. UPCIC
Certification
620 All Lines Adjusters License, 09/2014, Present
Timeline
Corporate Representative Supervisor
Universal Property & Casualty Insurance Company
01.2024 - Current
Senior Corporate Representative
Universal Property & Casualty Insurance Company
06.2022 - 12.2023
Corporate Representative
Universal Property & Casualty Insurance Company
10.2018 - 05.2022
Claims Supervisor
Universal Property & Casualty Insurance Company
04.2016 - 10.2018
Claims Adjuster
Universal Property & Casualty Insurance Company
08.2014 - 03.2016
Patient Care Coordinator
Nova Southeastern University
01.2009 - 01.2014
Grocery Clerk / Front Service Clerk
Publix Supermarkets
01.2000 - 01.2009
Master's - Human Resource Management
Nova Southeastern University
Bachelor's - Psychology
Florida State University
620 All Lines Adjusters License, 09/2014, Present
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