James Dulmes
Summary
Dedicated and meticulous, Data Entry & Customer Support Agent with extensive experience in supporting customers and troubleshooting hardware, software, and technical issues. Possesses a genuine passion for understanding the needs of customers and going the extra mile to ensure satisfaction and retention.
Overview
1
1
Language
6
6
years of professional experience
Work History
Inside/Counter Sales
Republic Companies
Monona
2024.12 - 2026.03
- Served as primary contact for customers at Madison branch, ensuring effective communication and support.
- Resolved customer issues promptly, promoting high satisfaction.
- Provided comprehensive customer support via phone, email, and in-person interactions.
- Assisted with inquiries, technical support, and order processing.
- Coordinated deliveries and routes, optimizing logistics for timely service.
- Executed various tasks in warehouse to support daily operations. in warehouse to ensure smooth operations.
- Proposed and implemented innovative ideas, improving overall team performance.
- Identified needs of customers promptly and efficiently.
Parts Specialist
Kelbe Bros Equipment Inc.
Madison
2024.08 - 2024.12
- Greet and provide customer support to all customers both by phone and in person. Assist customers and techs with part identification and orders. Maintain inventory levels and place appropriate stock orders. Shipping and receiving duties.
- Assisted customers in selecting appropriate parts for their machinery needs.
- Collaborated with service technicians to identify and source necessary parts quickly.
- Oversaw inventory of parts and equipment to support operational efficiency.
- Processed orders and maintained accurate records in inventory management system for streamlined operations.
- Coordinated with suppliers to secure timely delivery of essential components for uninterrupted service.
- Conducted regular stock audits to maintain optimal inventory levels.
Senior Data Integrity Specialist
Fetch Rewards
Madison
2021.12 - 2023.12
- Identified trends in data to create actionable insights and develop standard operating procedures, enhancing data management practices.
- Analyzed trends in data errors to recommend improvements in systems.
- Supported senior management by providing insights into data quality trends.
- Documented findings from data integrity reviews through comprehensive reports, facilitating informed decision-making.
- Enforced procedures to maintain overall data integrity.
- Created reports and visualizations to present data clearly, improving stakeholder understanding of key insights.
- Developed and maintained documentation for data management processes.
- Trained new staff on data entry standards and best practices.
Data Integrity Specialist
Fetch Rewards
Madison
2021.01 - 2021.12
- Audited and analyzed large data sets, enhancing accuracy and validity of generated reports.
- Collaborated with cross-functional teams to resolve data discrepancies, improving overall data integrity.
- Reviewed and validated customer information, ensuring consistent data accuracy across systems.
- Developed processes to improve the accuracy, completeness, reliability, timeliness and value of data stored in multiple systems.
- Assisted in implementing quality control measures for data entry tasks.
- Developed training materials for new team members on data management processes.
Support Specialist
Fetch Rewards
Madison
2020.01 - 2021.01
- Delivered technical assistance for app-related issues, ensuring user satisfaction and prompt resolution.
- Assisted users by troubleshooting hardware/software issues within the app to resolve their concerns efficiently.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Collaborated with cross-functional teams to resolve customer issues efficiently.
- Implemented standard operating procedures to improve response times in support queries.
- Evaluated customer interactions to ensure quality and adherence to company standards.
- Guided customers through loyalty program features and benefits to enhance their experience.
Education
High School Diploma -
Lodi High School
Lodi, WI2014-06
Some College (No Degree) - Information Technology & General Educationn
Madison Area Technical College
Madison, WISkills
- Order processing
- Inventory management
- Logistics coordination
- Sales techniques
- Product knowledge
- Data management
- Technical troubleshooting
- Attention to detail
- Multitasking and prioritization
- Creative problem-solving
- Effective communicator
- Social perceptiveness
- Conflict resolution
- Adaptability
Languages
Spanish
Limited
Timeline
Inside/Counter Sales
Republic Companies
2024.12 - 2026.03
Parts Specialist
Kelbe Bros Equipment Inc.
2024.08 - 2024.12
Senior Data Integrity Specialist
Fetch Rewards
2021.12 - 2023.12
Data Integrity Specialist
Fetch Rewards
2021.01 - 2021.12
Support Specialist
Fetch Rewards
2020.01 - 2021.01
High School Diploma -
Lodi High School
Some College (No Degree) - Information Technology & General Educationn
Madison Area Technical College