James Duncan
Leesburg,OH
Summary
Hard working Employee with expertise in customer service and problem-solving. I pride myself on managing high-stress situations efficiently and ensuring seamless interdepartmental communication. I have knowledge with operational and maintenance procedures for airlines. Very easy to adapt to different environments and situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Support Spepcialist
Air Transport International
09.2024 - Current
- Provided timely support to internal teams, ensuring seamless communication across departments.
- Documented aircraft information, such as in-flight times, closeout documentation, and jumpseats on flights.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated jumpseats for pilots, dispatchers, maintenance riders, and company related personnel. Verified jumpseat eligible persons through Dept. of Homeland Security and CASS.
- Manage schedules for the airline in the Sabre system. Monitor aircraft flight progress, change flight destinations, build flights, delete flights, and swap flights to other aircraft.
Casual Utilities Intern
Airborne Maint & Engineering
06.2023 - 08.2024
- Worked effectively in fast-paced environment such as a aircraft wheel shop.
- Dissembled, reassembled, cleaned, inspected, and approved Aircraft rims for return to service.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Fairfield Local
Leesburg, OH05-2024
No Degree - Aircraft Maintenance Technician
Laurel Oaks Career Campus
Wilmington, OH05-2024
Skills
- Customer service
- Customer relationship management
- Recordkeeping skills
- Technical assistance
- Incident management
- Data collection
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking Abilities
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Certification
- Licensed Airframe & Powerplant Mechanic - April 2026
Timeline
Flight Support Spepcialist
Air Transport International
09.2024 - Current
Casual Utilities Intern
Airborne Maint & Engineering
06.2023 - 08.2024
High School Diploma -
Fairfield Local
No Degree - Aircraft Maintenance Technician
Laurel Oaks Career Campus