JAMES DUONG
STANTON,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Motivated Server/Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Supervisor
Hallmark Aviation
1 World Way, Los Angeles, CA 90045
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Ensured timely flight departures by coordinating closely with airline representatives, ground handlers, and air traffic control.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Waiter's Assistant
Pho Golden Noodle And Grill Restaurant
965 S Glendora Ave, West Covina, CA
03.2019 - 04.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
Pho Show
4349 Sepulveda Blvd, Culver City, CA
10.2016 - 02.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Customer Service Representative/ Cashier
Target
Garden Grove, CA
11.2015 - 08.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald’s
Westminster, CA
10.2014 - 06.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Arleta High School
Los Angeles Mission College
Cypress College
Skills
- Quick Learner
- Hard/Dedicated Worker
- Time Management
- Team Leadership
- Sales and Marketing
- Exceptional Analytical Skills
Timeline
Supervisor
Hallmark Aviation
06.2022 - Current
Waiter's Assistant
Pho Golden Noodle And Grill Restaurant
03.2019 - 04.2022
Restaurant Waiter
Pho Show
10.2016 - 02.2019
Customer Service Representative/ Cashier
Target
11.2015 - 08.2016
Cashier
McDonald’s
10.2014 - 06.2015
High School Diploma -
Arleta High School
Los Angeles Mission College
Cypress College