JAMES DUONG
STANTON,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Motivated Server/Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Supervisor
Hallmark Aviation
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Ensured timely flight departures by coordinating closely with airline representatives, ground handlers, and air traffic control.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Waiter's Assistant
Pho Golden Noodle And Grill Restaurant
03.2019 - 04.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
Pho Show
10.2016 - 02.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Customer Service Representative/ Cashier
Target
11.2015 - 08.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald’s
10.2014 - 06.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Arleta High School
Los Angeles Mission College
Cypress College
Skills
- Quick Learner
- Hard/Dedicated Worker
- Time Management
- Team Leadership
- Sales and Marketing
- Exceptional Analytical Skills
Timeline
Supervisor
Hallmark Aviation
06.2022 - Current
Waiter's Assistant
Pho Golden Noodle And Grill Restaurant
03.2019 - 04.2022
Restaurant Waiter
Pho Show
10.2016 - 02.2019
Customer Service Representative/ Cashier
Target
11.2015 - 08.2016
Cashier
McDonald’s
10.2014 - 06.2015
High School Diploma -
Arleta High School
Los Angeles Mission College
Cypress College