Summary
Overview
Work History
Education
Skills
Timeline
Generic

La-Tawnya Jones

Norfolk,USA

Summary

To obtain a progressively responsible position in your company.

Overview

11
11
years of professional experience

Work History

Supervisor

Burlington
Virginia Beach, VA
06.2023 - 11.2025
  • Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Mentored team members, fostering skill development and enhancing overall productivity.
  • Implemented process improvements, reducing workflow bottlenecks and increasing output quality.
  • Coordinated scheduling and resource allocation to optimize workforce utilization.
  • Conducted performance evaluations, providing constructive feedback to enhance employee growth.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Package Handler

Aerospace Finishing LLC
Arlington, WA
06.2022 - 03.2023
  • Package parts, quality control, masking, unmasking, part mark

Head Cashier

Lowes Home Improvement
Arlington, WA
08.2021 - 06.2022
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.

Manager

United Furniture Warehouse
Mount Vernon, WA
11.2014 - 08.2021
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Education

GED -

Everett Community College
Everett, WA
01.2007

Skills

  • Driven to expand knowledge and skills
  • Deadline management
  • Proficient in Microsoft Word
  • Customer service excellence
  • Advanced Microsoft Word skills
  • Manage multi-line phone systems
  • Possess good written and verbal communication skills
  • I have been complimented on speed and quality of job performance by management and co-works
  • Punctuality
  • Efficient
  • Team player
  • Ability to multi task
  • Quick learner
  • I am willing to learn new tasks at a quick pace
  • Adaptable and detail-oriented

Timeline

Supervisor

Burlington
06.2023 - 11.2025

Package Handler

Aerospace Finishing LLC
06.2022 - 03.2023

Head Cashier

Lowes Home Improvement
08.2021 - 06.2022

Manager

United Furniture Warehouse
11.2014 - 08.2021

GED -

Everett Community College
La-Tawnya Jones