Manager United Furniture Warehouse
Mount Vernon, WA
11.2014 - 08.2021
Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Assigned tasks to associates to fit skill levels and maximize team performance. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Show Description