James Eddens
Etters,PA
Summary
Operations-focused leader with a background in production management, warehouse coordination, technical support, and customer-facing sales. Known for training teams, improving workflow efficiency, reducing downtime through preventive maintenance, and supporting cross-functional work that strengthens quality, service, and business results.
Overview
14
14
years of professional experience
Work History
Team Leader
Boxzooka
Middletown, PA, PA
05.2026 - Current
- Led fulfillment associates in Boxzooka warehouse operations and daily task assignments.
- Delegated daily tasks to team members to optimize group productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated picking, packing, and shipping workflows for e-commerce orders.
Catologing/Copywrite
Universal Music Group
Franklin, TN
12.2024 - 10.2025
- Ensured brand consistency and accuracy by editing and proofreading copy for grammar, spelling, punctuation, and style adherence
- Edited copy for tone, clarity, and brand voice across artist materials.
- Reviewed and updated existing content to ensure relevance and accuracy.
- Informed effective messaging by researching target audience demographics, market trends, and conducting competitor analysis
- Enhanced campaign effectiveness by collaborating with cross-functional teams to develop creative concepts and strategies aligned with client objectives
Salesman
Stan McNabb Chevrolet
Tullahoma, TN
10.2023 - 06.2024
- Cultivated strong client relationships, leading to increased repeat business through personalized service and trust
- Guided customers in purchasing decisions by showcasing detailed knowledge of car models, features, and specifications
- Enhanced sales volume through collaboration with finance department to provide customers with competitive financing options
- Contributed to overall revenue growth by utilizing persuasive selling techniques to upsell additional products and services
- Enhanced customer satisfaction by conducting thorough vehicle inspections and test drives, highlighting key features and addressing concerns
Field Technician
GO PRO TECH SOLUTIONS LLC
Manchester, TN
05.2021 - 04.2024
- Ensured optimal system performance by installing and configuring hardware and software systems for clients
- Minimized client disruption by diagnosing and resolving technical issues in a timely manner
- Enhanced problem resolution by collaborating with cross-functional teams to troubleshoot complex issues and implement effective solutions
- Reduced equipment downtime through routine maintenance, ensuring uninterrupted system operation
- Boosted end-user proficiency by delivering training and support on system usage, troubleshooting techniques, and best practices
- Maintained service quality by accurately documenting all service activities, including work performed, parts used, and customer interactions
Production Line Leader
Nissan North America
Decherd, TN
11.2012 - 02.2021
- Led Nissan North America production line operations and coordinated daily workflow
- Improved productivity by collaborating with engineering, quality control, and maintenance teams to resolve issues
- Minimized equipment breakdowns by developing and implementing preventive maintenance schedules for machinery
- Enhanced workplace safety by conducting regular inspections of the production line and taking immediate action to address hazards
- Developed employee rotation schedules to improve ergonomics and reduce fatigue.
- Ensured smooth onboarding by training new hires on standard operating procedures, equipment operation, and safety protocols
- Compiled operations data into comprehensive reports for management to inform decision-making.
- Generated detailed reports on product output, scrap rates, and waste management metrics for performance tracking.
Education
High School Diploma -
Huntland High School
Huntland, TN05-2009
Skills
- Team management
- Cross-functional collaboration
- Sales
- Client relationship development
- Managing customer accounts
- Competitor analysis
- Copywriting
- Process optimization
- Operational efficiency
- Workflow coordination
- Microsoft Excel
- CRM system proficiency
- Computer operation
- Workplace safety
Timeline
Team Leader
Boxzooka
05.2026 - Current
Catologing/Copywrite
Universal Music Group
12.2024 - 10.2025
Salesman
Stan McNabb Chevrolet
10.2023 - 06.2024
Field Technician
GO PRO TECH SOLUTIONS LLC
05.2021 - 04.2024
Production Line Leader
Nissan North America
11.2012 - 02.2021
High School Diploma -
Huntland High School