James Edmiston
Liberty,MO
Summary
Fast learner and committed to continuous, self-directed learning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
Overview
16
16
years of professional experience
Work History
Data Entry Associate
National Inspection Services
Liberty, Mo
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Service Center Manager
Aamco Total Car Care
Lee's Summit, MO / North Kansas City, Mo
06.2020 - 07.2022
- Educate guests on services needs and processes
- Manage completion of inventory orders
- Create estimates for recommended or necessary services
- Maintain product and labor costs
- Field and resolve guest questions and concerns.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Presented budgets and performance reports to corporate offices.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Center Manager
Valvoline Instant Oil Change
Blue Springs, MO / North Kansas City, Mo
12.2012 - 06.2020
- Facilitated onboarding of over fifty employees and managers
- Oversaw over a million dollars in labor and product costs
- Managed injuries and claims processes
- Acquired fleet accounts
- Accurately performed services on vehicles
- Consulted with guests and recommended services based on specific needs.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Prepared monthly budgets for overall staff and center.
- Implemented training systems for new employees on [Service].
- Presented budgets and performance reports to corporate offices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Soldier / 88m
U.S. Army Active Duty
Ft. Lewis Tacoma Washington
04.2007 - 08.2012
- Headed dozens of convoys
- Managed upkeep of vehicles and equipment
- Supervised and mentored 6-8 soldiers.
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Risk-assessed environments and implemented appropriate security measures.
- Operated and maintained armored vehicles.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Implemented tactics, procedures, and techniques for defense systems.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Provided professional reconnaissance and security support during varied operations.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
American History
Pierce College
Puyallup, WAHigh School Diploma -
Liberty High School,
Liberty, MO05.2002
Skills
- Behavior Identification
- Customer Service Management
- Coordinate Work
- Employee Relations
- Project Management
- Team Scheduling
- Time Management
- Office Administration
- Business Development
- Analytical Thinking
- Team Leadership
- Hospitality and Accommodation
Hobbies
In my free time I like to watch sports, play video games, and work in my yard.
Timeline
Data Entry Associate
National Inspection Services
01.2023 - Current
Service Center Manager
Aamco Total Car Care
06.2020 - 07.2022
Service Center Manager
Valvoline Instant Oil Change
12.2012 - 06.2020
Soldier / 88m
U.S. Army Active Duty
04.2007 - 08.2012
American History
Pierce College
High School Diploma -
Liberty High School,