Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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James Edmiston

Liberty,MO

Summary

Fast learner and committed to continuous, self-directed learning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance

Overview

16
16
years of professional experience

Work History

Data Entry Associate

National Inspection Services
01.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.

Service Center Manager

Aamco Total Car Care
06.2020 - 07.2022
  • Educate guests on services needs and processes
  • Manage completion of inventory orders
  • Create estimates for recommended or necessary services
  • Maintain product and labor costs
  • Field and resolve guest questions and concerns.
  • Trained new staff members on company policies and center expectations.
  • Scheduled daily service center employees and monitored performances.
  • Presented budgets and performance reports to corporate offices.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Service Center Manager

Valvoline Instant Oil Change
12.2012 - 06.2020
  • Facilitated onboarding of over fifty employees and managers
  • Oversaw over a million dollars in labor and product costs
  • Managed injuries and claims processes
  • Acquired fleet accounts
  • Accurately performed services on vehicles
  • Consulted with guests and recommended services based on specific needs.
  • Trained new staff members on company policies and center expectations.
  • Scheduled daily service center employees and monitored performances.
  • Prepared monthly budgets for overall staff and center.
  • Implemented training systems for new employees on [Service].
  • Presented budgets and performance reports to corporate offices.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Soldier / 88m

U.S. Army Active Duty
04.2007 - 08.2012
  • Headed dozens of convoys
  • Managed upkeep of vehicles and equipment
  • Supervised and mentored 6-8 soldiers.
  • Secured and protected military property, assets, and personnel.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Risk-assessed environments and implemented appropriate security measures.
  • Operated and maintained armored vehicles.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Coordinated patrol operations to maintain safe urban and rural environments.
  • Provided professional reconnaissance and security support during varied operations.
  • Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

American History

Pierce College
Puyallup, WA

High School Diploma -

Liberty High School,
Liberty, MO
05.2002

Skills

  • Behavior Identification
  • Customer Service Management
  • Coordinate Work
  • Employee Relations
  • Project Management
  • Team Scheduling
  • Time Management
  • Office Administration
  • Business Development
  • Analytical Thinking
  • Team Leadership
  • Hospitality and Accommodation

Hobbies

In my free time I like to watch sports, play video games, and work in my yard.

Timeline

Data Entry Associate

National Inspection Services
01.2023 - Current

Service Center Manager

Aamco Total Car Care
06.2020 - 07.2022

Service Center Manager

Valvoline Instant Oil Change
12.2012 - 06.2020

Soldier / 88m

U.S. Army Active Duty
04.2007 - 08.2012

American History

Pierce College

High School Diploma -

Liberty High School,
James Edmiston